Becki Blackwell
Malo,WA
Summary
Dynamic Front Office Manager at Dr. Robert Hardwick, D.D.S, adept at enhancing patient satisfaction through efficient operations and effective complaint resolution. Expert in financial transaction monitoring and appointment scheduling, I streamlined workflows, improved team communication, and successfully managed recruitment processes, ensuring a high standard of customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Dr. Robert Hardwick, D.D.S
02.2021 - Current
- Supervised daily front office operations, ensuring efficient patient check-in and check-out processes.
- Managed scheduling and coordination of appointments, optimizing resource allocation for operational efficiency.
- Developed standard operating procedures for front office tasks, streamlining workflows and consistency in service.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards were met.
- Oversaw inventory management of front office supplies, maintaining adequate stock levels for uninterrupted operations.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing patient concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed appointment inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Oversaw daily operations of front desk, ensuring all patient interactions were handled with high professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, helped interview and hire new employees .
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Billed and received payments from insurance companies and patients.
- Applied for and received pre-authorizations from insurance companies
- Provided pre-treatment estimates for patients.
Education
No Degree - Pre-med
Bob Jones University
Greenville, South Carolina, SCSkills
- Front office operations
- Patient check-in
- Appointment scheduling
- Standard operating procedures
- Financial transaction monitoring
- Billing accuracy
- Complaint resolution
- Employee supervision
- Team communication
- File management systems
- Operational oversight
- Recruitment processes
- Payment processing
- Insurance pre-authorizations
- Customer service excellence
- Workflow streamlining
- Effective multitasking
- Customer service
- Customer relations
- Scheduling and calendar management
- Administrative skills
- Oral and writing communication
- Records management
- Data entry
Timeline
Front Office Manager
Dr. Robert Hardwick, D.D.S
02.2021 - Current
No Degree - Pre-med
Bob Jones University