Summary
Overview
Work History
Education
Skills
Certification
Professional references:
Timeline
Generic

Becki J. Rodriguez

Orcutt,CA

Summary

Knowledgeable customer service professional with extensive experience in the wine industry and management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers and co-workers. Motivated to maintain customer satisfaction and contribute to the company success. Focus on quality, attention to detail and making sure the job is completed correctly and a timely manner. Enjoy working and dedicated to doing the best job possible.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Tasting Room Lead

Rancho Sisquoc Winery
SANTA MARIA, CA
09.2021 - Current
  • Greet tasting room visitors and answer questions with upbeat attitude and professionalism.
  • Provided informed wine suggestions to tasting room guests.
  • Opening and closing duties.
  • Inventory
  • Cleaning and organizing the Tasting Room
  • Pour wines according to quality and service standards.
  • Create a memorable experience for each guests
  • Accounts payable 1 day a week

Tasting Room, Wine Club & Events Manager

Rancho Sisquoc Winery
Santa Maria, CA
02.2006 - 09.2021
  • Responsible for the day to day operations of Tasting Room.
  • Worked with Director of Sales to determine strategic vision for DTC sales.
  • Build growth and retention of wine club members.
  • Develop and processed all club shipments in calendar year.
  • Maintained wine club database and kept current with members changes.
  • Make sure all marketing materials are up to date and available when needed.
  • Planned and supported all events at winery.
  • Order all supplies and retail items needed for wine club shipments and Tasting Room.
  • Entered wines into wine competitions.
  • Represent Winery at off-site events in a professional manner.
  • Processed online orders, packed and shipped out.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns with UPS and Fed Ex..
  • Conducted daily inventory of wines and quarterly inventory of retail items in tasting room.
  • Hired and trained new employees.
  • Developed and maintained relationships with wine club members and vendors through account development.
  • Adjusted job assignments and Tasting Room Schedule to keep pace with business needs, guest reservations, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Attended monthly managers meetings.

Assistant Store Manager

Nielsens Market
Solvang, California
09.1986 - 06.2005
  • Worked with Store Manager to make ensure store ran smoothly.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Scheduling staff for entire store.
  • Monthly inventory of backroom.
  • Stocked merchandise on store shelves.
  • Responded to customer concerns, working with store manager to significantly raise customer satisfaction.
  • Ordered bi-weekly for my department.

Education

High School Diploma -

Santa Ynez High School
Santa Ynez, CA.

Business

Allan Hancock College
Santa Maria, CA

Skills

  • Time Management
  • Inventory Management
  • Order fulfillment
  • Scheduling Staff
  • Problem Solving
  • Delegating Assignments and Task
  • Work Planning and Prioritizing
  • Collaboration and Teamwork
  • Reliable and Responsible
  • Social media
  • POS Terminal Operation

Certification

Responsible Beverage Training Certificate

CPR Certified

Cal Poly Extended Education Wine Club Course

Professional references:

Mary E. Holt

Former Winery and Office Manager, Rancho Sisquoc, Flood Ranch Co.

(805)448-7133

maryeholt75@gmail.com


Sarah Mullins

Former Winemaker, Rancho Sisquoc Winemaker

(805)260-9784


Kelsie Norris

Winery Operations Manager and Lab Technician, Allan Hancock College

(805)260-6281

kelsie.norris@hancockcollege.edu

Timeline

Tasting Room Lead

Rancho Sisquoc Winery
09.2021 - Current

Tasting Room, Wine Club & Events Manager

Rancho Sisquoc Winery
02.2006 - 09.2021

Assistant Store Manager

Nielsens Market
09.1986 - 06.2005

High School Diploma -

Santa Ynez High School

Business

Allan Hancock College

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Becki J. Rodriguez