Beckie Daniels
Independence,KY
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Good Spirits Wine and Tobacco. Excelled in team leadership and decision-making, driving business growth through strategic planning and exceptional customer service. Skilled in money handling and fostering a positive work environment, consistently promoting teamwork and achieving significant improvements in customer loyalty and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Good Spirits Wine and Tobacco
01.2021 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Laborer
FedEx
12.2023 - 08.2024
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Assistant Manager
Domino's Pizza
03.2024 - 05.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Graduate Certificate - Massage Therapy
Lincoln Technical Institute
Florence, KY05.2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Domino's Pizza
03.2024 - 05.2024
Laborer
FedEx
12.2023 - 08.2024
Assistant Manager
Good Spirits Wine and Tobacco
01.2021 - Current
Graduate Certificate - Massage Therapy
Lincoln Technical Institute
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