Beckie R. Stark, CMP
Event Management
Seattle,WA
Summary
Seasoned Event Manager with 13 years of experience in devising marketing and events strategies leading to sustained business growth. Accomplished in creating inspirational workplace cultures and developing high-performing sales, marketing, and event planning teams.
Overview
1
1
Certification
7
7
years of post-secondary education
22
22
years of professional experience
Work History
Senior Event Manager
MARRIOTT INTERNATIONAL HOTELS
Westin Seattle Hotel, Sheraton Seattle Hotel, Phoenix Grand Hotel
08.2008 - Current
- Coordinate and execute the logistics of groups that require higher levels of attention, logistical needs, and are larger in scope.
- Manage and forecast room blocks by monitoring rooms pickup status as well as factoring in group history to anticipate fluctuation in booking progression.
- Communicate any pickup concerns with client.
- Oversee group reservations with an assigned room’s coordinator.
- Communicate concerns and updates with reservations and revenue teams while providing guidance and instruction to coordinator.
- Negotiate contractual agreements after initial contract is signed, including creating addendums to contract.
- Provide forecasts for group spend for hotel budgeting and to secure accurate credit approvals.
- Effectively communicate, coordinate, and direct all hotel departments to successfully execute group needs through group resumes, banquet orders, and daily meetings.
- Create, manage and maintain successful working relationships with clients, outside vendors, group VIPs, and internal hotel partners.
- Manage client budgets while creating menus that are creative and service oriented to meet client needs and to drive hotel revenue.
- Ensure that all safety and security needs are met by working closely with the City Fire Marshal submitting diagrams and requesting city permits.
- Select, supervise, and mentor the Executive Meeting Specialist team by interviewing, creating weekly schedules, overseeing training, counseling, and ensuring team has a good work/life balance.
- Create, implement, and distribute Event LSOPs (local hotel standard operating procedures) to communicate new processes and/or changes from the event team.
- As senior manager I provide additional support and am an example to junior members of team in their development and training.
Front Desk Manager / Hotel Manager
Sheraton Downtown Phoenix Hotel
Phoenix, AZ
08.2008 - 04.2010
- Responsible for hiring, training, and development of associates for front desk, guest services, bell, and concierge.
- Perform associates Performance Management Process/Talent Reviews (PMP).
- Mentor supervisors, as well as sponsor/mentor future supervisors via the Associate Development Program.
- Hotel Manager on Duty – Oversee site visits, security issues, banquet, customer, and restaurant needs & opportunities.
- Develop and implement Standard Operating Procedures pre-opening & continuously.
- Assist in the implementation/development of several Starwood/Sheraton pilot programs including but not limited to: Make a Green Choice, E Folios (paperless departure), and Link.
System Customer Service Manager
AMERICA WEST AIRLINES/USAIRWAYS
Phoenix, Arizona
03.2001 - 03.2008
- Decision maker for the safest and best solution for customers while on ground and in-flight via Dispatch and airport personnel.
- Commander of the Customer Service post in the Emergency Command Center (ECC) in the event an emergency was declared and the ECC was activated.
- Developed and advised station shift managers when resolving issues associated with personnel, emergencies, safety and security, customer issues and/or the day-to-day operation.
- Reviewed and implemented general policies and procedures to be followed by all company personnel.
- Drive operational accountability to meet budgetary objectives and operational goals.
- Developed and reviewed operating reports.
- Collected data required for evaluation of business decisions and processes.
- Ensured communication and dissemination of information in order to provide feedback regarding policies and processes.
- Resolved problems to ensure minimum cost and prevent operational delays.
- Work closely with TSA, and FAA, as well as all domestic and international airports to ensure that Federal Aviation Regulations and requirements are followed.
Shift Manager
San Diego, California
02.2000 - 03.2001
- Managed, recruited, and retained staff in all areas of responsibility.
- Developed and appraised staff effectively.
- Implement corrective action as necessary in a timely manner in accordance with company policy.
- Performed daily accounting and auditing procedures in accordance with company policy and FARs.
- Coordinated with all departments and customers to evaluate and meet service/performance goals.
Education
AAS - Organizational Management
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 02.2018 - 06.2020
No Degree - Organizational Leadership Certificate
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 02.2017 - 06.2021
Skills
Cross-functional teams leadership
Certification
CMP - Certified Meeting Planner
Timeline
AAS - Organizational Management
Maricopa Community Colleges - Rio Salado Community College
02.2018 - 06.2020
No Degree - Organizational Leadership Certificate
Maricopa Community Colleges - Rio Salado Community College
02.2017 - 06.2021
CMP - Certified Meeting Planner
11-2014
Senior Event Manager
MARRIOTT INTERNATIONAL HOTELS
08.2008 - Current
Front Desk Manager / Hotel Manager
Sheraton Downtown Phoenix Hotel
08.2008 - 04.2010
System Customer Service Manager
AMERICA WEST AIRLINES/USAIRWAYS
03.2001 - 03.2008
Shift Manager
02.2000 - 03.2001
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