Summary
Overview
Work History
Education
Skills
Timeline
Server

Becky A. Douglas

Pennsauken,USA

Summary

Highly dedicated and enthusiastic Bartender Server with 10+ years experience in various dining settings, ranging from casual to upscale. Exceptionally goal-driven and detail-oriented, with a keen ability to prioritize the everchanging needs of a restaurant and its guests. Relentless in providing superior customer dining experiences that consistently exceed expectations.

Overview

5
5
years of professional experience

Work History

Server

The Hampton Maid
08.2023 - 12.2023
  • Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
  • Advised guests of daily specials and offers to increase sales.
  • Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
  • Cleaned and set tables quickly to minimise time between reservations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Bartender Server

Buffalo Wild Wings
12.2021 - 08.2023
  • Provided 'on the floor' job training and mentorship to new servers and bartenders as part of the company's new employee onboarding process; facilitated their successful integration into the workplace.
  • Created a variety of delicious cocktails using expert mixing techniques and knowledge of flavor combinations.
  • Managed cash transactions with accuracy and efficiency, ensuring proper reconciliation at the end of each shift.
  • Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and providing personalized recommendations.
  • Resolved conflicts between customers in a calm and professional manner to maintain a positive dining experience.
  • Efficiently managed table assignments, ensuring smooth seating transitions and optimizing restaurant capacity.

Server

The Pandora 2
03.2021 - 12.2021
  • Supervised replenishment of salad bar and buffet for lunch and dinner service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm accuracy prior to delivery, earning numerous positive reviews and/or survey mentions from satisfied customers.
  • Displayed enthusiasm and exemplified high-quality service, resulting in increased quantity of customer 'regulars'.
  • Demonstrated safe food handling standards at all times.

Bartender Server

T.G.I. FRIDAY'S - Bar & Restaurant
02.2019 - 02.2021
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained consistent bar register accuracy through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked bar patron's id's to ensure they met the minimum age requirements for consumption of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, resulting in numerous positive survey reviews and higher quantity of 'regulars'.
  • Resolved guest and employee concerns to maintain both complete customer satisfaction and workforce effectiveness.
  • Creatively mixed both standard and specialized drink orders.
  • Collaborated with coworkers regarding the completion of daily opening, closing and shift change duties in order to maximize restaurant efficiency.

Education

Bachelor of Arts - Elementary Education & Psychology

Eastern University
St. David's, PA
05.1999

Skills

  • Point of sale knowledge
  • Food and beverage pairings
  • Dining area maintenance
  • Sales expertise
  • Wine Service
  • Guest relations management
  • Banquet/event coordination
  • Order accuracy
  • Service Prioritization
  • Cash Handling
  • Training new employees

Timeline

Server

The Hampton Maid
08.2023 - 12.2023

Bartender Server

Buffalo Wild Wings
12.2021 - 08.2023

Server

The Pandora 2
03.2021 - 12.2021

Bartender Server

T.G.I. FRIDAY'S - Bar & Restaurant
02.2019 - 02.2021

Bachelor of Arts - Elementary Education & Psychology

Eastern University

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