Becky Allen
Katy,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Store Manager
White House Black Market
08.2014 - 05.2020
- Managed daily operations to ensure smooth functioning of store, maintained clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 10 or more store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
General Manager
Polo Ralph Lauren
07.2002 - 08.2014
- Trained new store managers within region
- Assisted in new store openings within district
- Managed Profit and Loss statements
- Managed numerous payroll modules and controlled overall spending yearly
- Controlled and reduced stores overall shrink
- Led numerous executive visits and frame-up expectations for region
- Grew business from $9M to $15M while in GM role
- Lead and managed an average of 80 team members
- Increased stores GM and sales projections by setting clear expectations and high level of accountability
- Implemented new processes and systems to improve customer service satisfaction.
- Merchandised and rotated inventory regulary.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Some College (No Degree) - Business Administration And Management
BLINN COLLEGE
Brenham, TXHIGH SCHOOL DIPLOMA -
CUERO TX
Cuero, TX01.1991
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Team player
- Loss prevention
Timeline
Store Manager
White House Black Market
08.2014 - 05.2020
General Manager
Polo Ralph Lauren
07.2002 - 08.2014
Some College (No Degree) - Business Administration And Management
BLINN COLLEGE
HIGH SCHOOL DIPLOMA -
CUERO TX