Becky Alves

Process payroll for assigned account in a timely manner with the approval of the client.

Data input of all weekly payroll and update monthly tax reports.

• Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
• Handled customer inquiries and complaints with professionalism to restore satisfaction.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized active listening skills to understand customer needs and provide tailored solutions.
• Greeted customers and listened closely to problems described to determine solutions.
• Proactively addressed customer concerns in order to prevent escalations and complaints.

• Managed day-to-day business operations. Including but not limited to payroll processing.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Assist in the cleaning of unoccupied dwellings for new tenant and managed janitorial accounts.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Certified Custom framer. Oversaw the completion of customer's framing orders to meet deadlines.