Becky Barry
Fort Plain,NY
Summary
Dynamic leader with proven expertise in staff supervision and customer service focus, honed at Rivers Casino and Raindancer Restaurant. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and staff training. Achieved notable improvements in service delivery by leveraging skills in inventory control and employee motivation.
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
16
16
years of professional experience
Work History
Banquet Shift Manager
Rivers Casino
09.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Beverage Shift Manager
Rivers Casino
03.2024 - 09.2024
- Resolved customer concerns promptly, fostering positive relationships and encouraging repeat business.
- Assisted in the hiring process for new staff members, conducting interviews and selecting top candidates based on qualifications and fit within the team culture.
- Streamlined beverage preparation for faster customer service and improved overall satisfaction.
- Developed strong relationships with suppliers leading to better availability of products as well as competitive pricing options.
- Enhanced employee performance with comprehensive training programs and ongoing coaching.
- Collaborated with other managers to develop seasonal beverage menus, incorporating innovative recipes and popular trends.
- Evaluated employee performance regularly, providing constructive feedback to support career growth opportunities within the organization.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Designed beverage menus.
- Complied with health and safety regulations.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Restaurant Manager
Raindancer Restaurant
09.2008 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Education
Associate of Science - Criminal Justice
Fulton Montgomery County College
Johnstown, NYSkills
- Cash handling
- Decision-making
- Customer service focus
- Punctual and reliable
- Handling customer complaints
- Delegating work
- Flexible schedule
- Performance reviewing
- Staff supervision
- Inventory management
- Shift scheduling
- Hiring and training
- MS office
Timeline
Banquet Shift Manager
Rivers Casino
09.2024 - Current
Beverage Shift Manager
Rivers Casino
03.2024 - 09.2024
Restaurant Manager
Raindancer Restaurant
09.2008 - 03.2024
Associate of Science - Criminal Justice
Fulton Montgomery County College
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