Summary
Overview
Work History
Education
Skills
Certification
Timeline
Becky Baumgartner

Becky Baumgartner

Mccall

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving company objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for being a strength based leader with a high commitment to excellence.

Detail-oriented individual with the skills to handle multiple tasks efficiently in a faced pace environments. Proactive in identifying and addressing issues.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Guest Services, Housekeeper, Maintenance Tech

Scandia Inn
06.2024 - Current
  • Received excellent reviews and comments from guests and wedding attendees for my high excellent customer service skills and ability to acclimate to any situation.
  • Assisted in keeping the property up to my standards.
  • The Manager is new to property management; I made it a priority to offer my knowledge in many tasks and opinions to help the property excell and be a memorable experience for guests to re-visit.
  • I assisted wedding parties and help coordinate their guest accommodations at the property.



General Manager of Operations

Wyndham Destinations - WorldMark by Wyndham
02.2017 - 03.2024
  • Operated a team of 21+ with 8 buildings, 56 two bed-3bd fully supplied condos.
  • Had a successful team, with high retention based on my strength based leadership style.
  • Oversaw daily workflow, which often required extremely efficient multi-tasking skills and if necessary assisting my team in the field to ensure full Owner Satisfaction.
  • Coordinated projects, renovations and unexpected situations that would arise, within set deadlines and the budget. Including 2 full renovations and 1 soft renovation.
  • Worked daily with our rental partners Extra Holidays, Expedia, Booking.com, etc. to optimize selling our inventory.
  • Worked with Corporate Sales to add a sales department to the McCall property.
  • Conducted regular audits of processes and systems to ensure accuracy, consistency, and high standards.
  • Excelled in successful Internal Audits, Operational Compliance Audits and Health & Safety Audits for the sole time I worked as a Guest Services Manager, Assistant General Manager and General Manager.
  • Ensured our property was compliant with the local HOA, was voted onto the board 8 years in a row.
  • Managed budgets, monthly financial forecasts, and resource allocation to ensure achievement of company and individual goals.
  • Developed a high-performing team through effective coaching, mentoring, and productiveness by using strength based tools.
  • Drove revenue growth by identifying new business opportunities and partnerships.
  • Developed and implemented operational SOPs to improve efficiency, productivity, and quality standards.
  • Reviewed daily data related to customer service feedback surveys to identify areas requiring improvement. Property achieved in keeping above 90% in Owner Satisfaction.
  • I was awarded the Cornerstone award the 7 years I was the leader; one of the highest accolades for a General Manager for Wyndham. Which entails meeting my budget, exceeding my OE score from previous year, high associate opinion survey results, hitting 90% or higher on the Internal Audit, Quality Assurance Audit and Health and Safety Audit.

ASSISTANT GENERAL MANAGER OF OPERATIONS & GSM

Wyndham Destinations
07.2014 - 02.2017
  • Position was created for my development
  • Reviewed contracts between vendors and suppliers and the company to ensure accurate pricing and terms were met
  • Monitored employee attendance records and took appropriate action when necessary
  • Analyzed financial statements and prepared reports for senior management
  • Organized regular meetings with department heads to discuss business objectives and operations strategy
  • Resolved customer complaints quickly and efficiently to enhance customer loyalty and retention rates

FRONT DESK SALES MANAGER AND BANQUET COORDINATOR

Holiday Inn Express Hunt Lodge
11.2006 - 11.2010


  • Coordinated services for events, such as accommodation, facilities, catering, and signage
  • Worked with local partners to increase revenue and generate business locally and surrounding arreas for banquets or use of the meeting room for business meetings and conferences.

NANNY

Paul AND Sue DAngelo
04.2005 - 11.2006
  • Prepared and served meals, regulated nap schedules, and created activities for children
  • Set boundaries and rules to create a safe environment

Education

High School Diploma -

Lehi High School, Lehi
05-2005

Master of Science - Accounting And Finance

Suffolk Community College, New Suffolk, NY

Skills

  • QA, IA and H&S audits
  • Sales Processes
  • Retention, Recruiting & Hiring
  • Administrative Tasks
  • Strength- Based Leadership
  • Revenue Growth & Optimization
  • Excellent Customer Service
  • Banquet, Events and Accommodations
  • Problem Solving & Multi-Tasking

Certification

  • CPO Certification, 2024
  • CPR/AED Certification 2024

Timeline

Guest Services, Housekeeper, Maintenance Tech - Scandia Inn
06.2024 - Current
General Manager of Operations - Wyndham Destinations - WorldMark by Wyndham
02.2017 - 03.2024
ASSISTANT GENERAL MANAGER OF OPERATIONS & GSM - Wyndham Destinations
07.2014 - 02.2017
FRONT DESK SALES MANAGER AND BANQUET COORDINATOR - Holiday Inn Express Hunt Lodge
11.2006 - 11.2010
NANNY - Paul AND Sue DAngelo
04.2005 - 11.2006
Lehi High School - High School Diploma,
Suffolk Community College - Master of Science, Accounting And Finance

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Becky Baumgartner