Becky Berry
Academic Advisor
LAKE CITY,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Academic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Human Resource Specialist II
Florida Gateway College
Lake City, FL
01.2021 - Current
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Human Resource Specialist
Florida Gateway College
Lake City, FL
09.2020 - 01.2021
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
Administrative Specialist
Florida Gateway College
Lake City, FL
10.2015 - 09.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled client correspondence and tracked records to foster office efficiency.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
Senior Staff Assistant
Florida Gateway College
Lake City, FL
07.2012 - 09.2015
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
Staff Assistant II
Florida Gateway College
Lake City, FL
06.2009 - 07.2012
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
Teaching Assistant II
Florida Gateway College
Lake City, FL
07.2008 - 06.2009
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assessed student assignments to check quality and completeness before submission for grading.
Education
Bachelor of Arts - Human Resource Management
Saint Leo University
Saint Leo, FL04.2019
Associate of Arts - Liberal Arts And General Studies
Florida Gateway College
Lake City, FL08.2010
Skills
- Procedures Compliance
- Employee Hiring
- Transfer Coordination
- Employment Data Tracking
- Human Resources Management Systems
- Termination Documentation
- Employee Orientation
- Employment Recordkeeping
- Unemployment Claims
- HR Support
- Termination Processing
Timeline
Human Resource Specialist II
Florida Gateway College
01.2021 - Current
Human Resource Specialist
Florida Gateway College
09.2020 - 01.2021
Administrative Specialist
Florida Gateway College
10.2015 - 09.2020
Senior Staff Assistant
Florida Gateway College
07.2012 - 09.2015
Staff Assistant II
Florida Gateway College
06.2009 - 07.2012
Teaching Assistant II
Florida Gateway College
07.2008 - 06.2009
Bachelor of Arts - Human Resource Management
Saint Leo University
Associate of Arts - Liberal Arts And General Studies
Florida Gateway College
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