Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Blanton

Woodbury,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

36
36
years of professional experience

Work History

Bank Teller

Homeland Community Bank
06.2023 - Current
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.

Store Manager

Wallgreens
05.2002 - 02.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Completed point of sale opening and closing procedures.

Waitress

Joes Place Restaurant
06.1992 - 07.2003
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Informed customers about daily and seasonal specials.

Line Assembler and Stocker

Whirlpool
05.1988 - 06.1998
  • Enhanced production efficiency by assembling components according to specifications and following standard procedures.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Delivered timely completion of projects thanks to strong time management skills and prioritizing tasks effectively based on deadlines and workload demands.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.

Education

High School Diploma -

Cannon County High School
Woodbury, TN
06.1984

Skills

  • Data Inputting
  • Money Handling
  • Transaction Processing
  • Money Transfer Systems
  • Teller Support
  • Customer Relationship Management (CRM)
  • Cash Counting
  • Deposit and Withdrawal Management
  • Performance Management
  • Workforce Management
  • Time Management
  • Team Leadership
  • Schedule Preparation
  • Staff Management
  • Effective Communication
  • Decision Making

Timeline

Bank Teller

Homeland Community Bank
06.2023 - Current

Store Manager

Wallgreens
05.2002 - 02.2023

Waitress

Joes Place Restaurant
06.1992 - 07.2003

Line Assembler and Stocker

Whirlpool
05.1988 - 06.1998

High School Diploma -

Cannon County High School

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Becky Blanton