Becky Brown
Deland
Summary
Dynamic credit management professional with extensive experience at DaVita, excelling in credit analysis and team leadership. Proven track record in enhancing operational efficiency and driving process improvements. Adept at data analytics and fostering collaboration, ensuring compliance while achieving organizational goals. Recognized for exceptional problem-solving and communication skills.
Overview
29
29
years of professional experience
Work History
Lead Credit Specialist-ROPS
Davita
Federal Way
01.2022 - Current
- Reviewed and approved financial adjustments to ensure accuracy and compliance.
- Support department initiatives through UAT and in Credit Upstream opportunities to reduce risk
- Identify payer trends and or root cause of payer trends and or root cause and take appropriate steps
- Collaborated with Sr. Leadership to enhance department performance while aligning with ROPS goals and company core values.
- Trained new teammates, onshore and offshore, to ensure effective onboarding and integration.
- Identified training opportunities to improve individual and team performance; performed one-on-one and group training.
- Facilitated weekly virtual meetings with teammates to enhance collaboration and address challenges.
Credit Specialist-Remote
Kroger Specialty Pharmacy
Lake Mary
09.2020 - 01.2022
- Identified reasons for credits, took corrective action, and owned claims to ensure timely and successful resolution.
- Analyzed credits, identified trends, and recommended process improvements to reduce credit DSO.
- Review claims with outstanding credit balances and identify actions to successfully resolve them
- Review documents received including Explanations of Benefits (EOBs), Remittance Advices (RAs) and other documents indicating credit balances
- Review patient files for completeness and accuracy, identify and audit claims, ensure all revenue opportunities are included
- Effectively communicate with Payers/Patients via phone, electronic correspondence, and mail
- Assist Supervisors with Patient/Payer correspondence
- Managed special projects in revenue cycle management, aligning initiatives with organizational goals.
Human Resource Lead
Belk Inc.
Deland
08.2019 - 09.2020
- Facilitated employee relations through coaching, counseling, and conducting exit interviews to support a positive workplace culture.
- Oversaw performance appraisal process to evaluate employee contributions and maintain accurate personnel records.
- Executed associate onboarding process proficiently and accurately to enhance new hire integration.
- Partner with store executives to create a store schedule that meets store budget, base staffing, and weekend percent guidelines through minimal edits
- Managed daily store operations, including opening/closing procedures, register balance maintenance, cash pick-ups, and resolution of escalated customer complaints.
Collection Manager
Curascript Specialty Distribution (Express Scripts)
Lake Mary
06.2009 - 11.2017
- Management of an eleven-member Collection Team (including Front Line Collectors; Escalated team; and Order Analyst)
- Collected, managed, and reported on a $850M+ monthly portfolio.
- Manage bankruptcies; litigation accounts; Third party agencies; File proof-of-claims; Recommendation of proper reserve for bad debt and reporting to Corporate; Work closely with Corporate Legal Team for proper documentation to file suits
- Ensure balance of each Collector's portfolios using Risk Based Collection Techniques
- Trained employees on attendance, customer service, and required statistics to enhance team performance and compliance.
- Prepare monthly Accounts Receivable reports for Sr. Leadership, President, and Corporate Office
- Author and implement Policies & Procedures to the collection team
- Collaborated with team managers/supervisors to ensure clear communication regarding compliance with Accounts Receivable processes and policies.
- Review and ensure timeliness of Escalated accounts through to the placement to 3rd party agencies
- Assisted in achieving corporate EBITDA, cash flow, and DSO targets through effective financial analysis.
Collection Manager
US Door and Building Components
10.2008 - 05.2009
- Collected receivables while supervising one collection/credit clerk to ensure timely payments.
- Reviewed and opened new accounts to mitigate risk using D&B and bank references
- Maintained Release of Liens and Filed Liens timely
- Studied Florida Construction Lien Law to ensure compliance
- Filed Notice to Owners for Self-Storage Facilities Nationwide
Corporate Collection Manager
Post, Buckley, Schuh & Jernigan, Inc. (now Atkins)
01.2004 - 07.2008
- Remote Team Manager of 13 Nationwide Collectors
- Maintain objectives of nationwide Collections Team Program with AR averaging $60M
- Monitored collection rates, ensuring alignment with performance standards.
- Initiated and instituted goal initiatives, driving focus on targets for firm.
- Report directly to CFO and update monthly on receivables with extensive statistics and spreadsheets
- Ran Dun & Bradstreet reports, assessing potential clients for creditworthiness.
- Reviewed reported financials from D&B and provided credit recommendations.
Collection Supervisor
Post, Buckley, Schuh & Jernigan, Inc. (now Atkins)
03.1997 - 01.2004
- Supervise the Collections of $35M per month
- Supervised, trained, and motivated team members across 7 districts to achieve collection targets
- Supervised collections operations across East Coast, ensuring compliance with policies.
- Oversaw collections activities and established goals for program success
- Prepared detailed weekly and monthly management reports to track performance metrics.
- Managed litigation accounts for PBS&J to ensure compliance and optimal resolution
- Review of credit worthiness of Clients through D& B
- Remote Team Supervisor of 5 Mid-Atlantic and Southeast US Collectors
Education
Bachelor’s degree - business administration
Florida Southern
Orlando, FL12-2005
Skills
- Credit analysis skills
- Portfolio management strategies
- Credit policy development
- Data analytics expertise
- OB10/Tungsten/WAWF expertise
- Computer proficiency
- MS Word, Excel, and Outlook
- Time management
- Efficiency in tasks
- Decision making
- Organizational skills
- Attention to detail
- Customer service excellence
- Conflict resolution
- Creative problem solving
- Team collaboration
- Multitasking ability
- Dependability
- Adaptability to change
- Self-motivation
- Leadership qualities
- Goal-oriented mindset
- Communication skills
- Telephone and email etiquette proficiency
- Credit policy development
References
References available upon request
Accomplishments
Shining Star award-Davita ROPS 2025
Timeline
Lead Credit Specialist-ROPS
Davita
01.2022 - Current
Credit Specialist-Remote
Kroger Specialty Pharmacy
09.2020 - 01.2022
Human Resource Lead
Belk Inc.
08.2019 - 09.2020
Collection Manager
Curascript Specialty Distribution (Express Scripts)
06.2009 - 11.2017
Collection Manager
US Door and Building Components
10.2008 - 05.2009
Corporate Collection Manager
Post, Buckley, Schuh & Jernigan, Inc. (now Atkins)
01.2004 - 07.2008
Collection Supervisor
Post, Buckley, Schuh & Jernigan, Inc. (now Atkins)
03.1997 - 01.2004
Bachelor’s degree - business administration
Florida Southern