Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebecca Castilleja

Lubbock

Summary

Dedicated Executive Administrative Associate with a proven track record at Texas Tech University, excelling in service excellence and strategic planning. Achieved industry-leading customer satisfaction scores by enhancing communication channels and mentoring future leaders. Skilled in task management and process improvement, driving organizational performance through innovative solutions and effective team building.

Successful Executive with over 25 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Versatile Executive offering 25-year track record of overseeing and managing team operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Overview

40
40
years of professional experience

Work History

Executive Administrative Associate

Texas Tech University
02.2023 - Current
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Located bottlenecks to streamline existing processes.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
  • Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Assistant

NWTSBDC Texas Tech University
06.1995 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Medical Secretary

Health Plus Medical Group
01.1985 - 06.1997
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Education

High School Diploma -

Sundown High School
Sundown, TX
05-1987

Skills

  • Service Excellence
  • Project Execution
  • Data analysis
  • Strategic planning
  • Market research
  • Process improvement
  • Team building
  • Performance evaluation
  • Negotiation skills
  • Verbal and Written Communication

Languages

English
Spanish

Timeline

Executive Administrative Associate

Texas Tech University
02.2023 - Current

Administrative Assistant

NWTSBDC Texas Tech University
06.1995 - 02.2023

Medical Secretary

Health Plus Medical Group
01.1985 - 06.1997

High School Diploma -

Sundown High School

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Rebecca Castilleja