Becky Cooke

· Manage daily operations of the Assessor's Office, ensuring efficient workflow, timely processing of state reports, and effective coordination with the Tax Collector, Building Department, Engineering Department, Town Clerk, and other municipal offices.

· Provide leadership and operational oversight by directing daily staff activities, assigning and prioritizing workloads, offering technical guidance, and ensuring compliance with state statutes, municipal policies, and assessment standards. Serve as Acting Assessor in the Assessor's absence, overseeing departmental operations and addressing assessment-related matters.

· Serve as the primary point of contact for taxpayers by providing professional in-person and telephone assistance regarding property assessments, Vision, Quality Data, and GIS records. Respond to inquiries from property owners, attorneys, real estate professionals, and the general public.

· Process and review applications for Homeowner, Veteran, Active-Duty Military, Blind, Disabled, and other local property tax exemptions by verifying eligibility, income documentation, and supporting records. Process deeds, building permits, address changes, and motor vehicle prorations in accordance with Connecticut statutes and local regulations.

· Conduct field inspections to verify property characteristics, update assessment records and property cards, audit Personal Property Declarations, and maintain accurate valuation data. Enter and verify property sales information within the Office of Policy and Management (OPM) database.

· Maintain the accuracy and integrity of assessment records through comprehensive review, quality control, and consistent application of assessment practices and regulatory requirements.

· Support departmental efficiency by troubleshooting office technology, maintaining equipment, and identifying opportunities to improve administrative processes and data management.

• Processed customer information accurately to maintain database integrity.
• Managed data entry tasks across multiple client projects, ensuring accuracy and efficiency.
• Developed streamlined processes for data organization, enhancing retrieval speed and reliability.
• Implemented quality control measures to maintain data integrity and reduce errors significantly.

• Provide personal and/or telephone assistance to taxpayers in resolving changes and/or concerns associated with Vision, Quality Data or the GIS System, Assist the public, lawyers and Real Estate with information requestsssssssssss, Veterans credit and Active-Duty Applications, process Motor Vehicle changes and inform taxpayers on how to get a proration, process deeds, permits and address changes in Vision as needed.
• Processed and maintained accurate records for various departments within municipal operations.
• Assisted in managing office supplies and inventory to ensure operational efficiency.
• Supported public inquiries by providing relevant information and facilitating service requests.

• Field work/inspect properties and update property cards, audit Personal Property Declarations, input information in the OPM website about property sales, expedites routine department tasks through the knowledge of office information, data processing, storing, retrieving practices and procedures, and the use of standard office equipment and equipment maintenance/troubleshooting.
• Provided personal and telephone assistance to taxpayers in resolving changes and concerns with Vision, Quality Data, and GIS System; assisted public, lawyers, and real estate professionals with information requests.
• Received and processed veteran's credit and active-duty applications. Prorated motor vehicle changes and informed taxpayers on obtaining proration, processed deeds, permits, and address changes in Vision.
• Conducted field inspections of properties to assess condition and accuracy of property records. and update property cards, audit Personal Property Declarations, input information in the OPM website about property sales, expedites routine department tasks through the knowledge of office information, data processing, storing, retrieving practices and procedures, and the use of standard office equipment and equipment maintenance/troubleshooting.

• Managed daily office operations, processed state reports, and collaborated with Department-Tax Collector, Building Department engineering, and Town Clerk.
• Provide personal and/or telephone assistance to taxpayers in resolving changes and/or concerns associated with Vision, Quality Data or the GIS System, Assist the public, lawyers and Real Estate with information requests.
• Process Homeowners exemptions and verify income to verify qualifications, assist property owners with Local Exemptions for the blind, disabled and Veterans based on their income, receive and process veteran’s credit and Active-Duty Applications, prorate motor vehicle changes and inform taxpayers on how to get a proration, process deeds, permits and address changes in Vision as needed.
• Performed on-site property evaluations to gather data for assessment records. and update property cards, audit Personal Property Declarations, input information in the OPM website about property sales, expedites routine department tasks through the knowledge of office information, data processing, storing, retrieving practices and procedures, and the use of standard office equipment and equipment maintenance/troubleshooting.

• Evaluated and measured properties to ensure accurate data collection., Input property information into computer and processed changes in Vision to maintain up-to-date records.
• Collected data through surveys and field observations to support community planning initiatives.
• Analyzed demographic information to inform policy development and resource allocation.
• Maintained accurate records of data collection processes and findings for reporting purposes.

• Processed deeds and address changes in Assesspro, audited and maintained tax exemption and credit files to ensure compliance and accuracy.
• Assists taxpayers in initiating applications/changes associated with exemption/veteran’s credit program, Provide information to taxpayers regarding NH State Statutes.
• Assisted taxpayers by resolving changes and concerns related to the City of Nashua Assessing Program.

• Developed and maintained statewide voter registration database, ensuring accurate and accessible records
• Entered data into database, generating form letters for permits and licenses to support departmental operations
• Received all required paperwork from initial sources, such as hospitals (birth records), customer requests (marriage), funeral directors (death records), Verified completeness of all data required and Certified legal documents by using city seal
• Collected and processed fees for department, organized and distributed documentation, and directed calls to appropriate agencies

• Prepared titles and documents, stayed current on City of Nashua and State of New Hampshire laws, and communicated with State offices and local automobile dealers to ensure compliance.
• Collected fees for City of Nashua and State of New Hampshire, balanced cash reports and treasury sheets, and posted daily revenue for quarterly IRS audits.
• Processed and maintained records for returned checks, executed refunds through warrants, and organized correspondence and payments for motor vehicle registrations and traffic tickets.
• Verified correct entry and collection of traffic tickets.