Hi, I’m
BECKY COTTONGIM
Middletown,OH
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings many years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
years of professional experience
Work History
Protiviti, Inc.
IT Project Coordinator
03.2023 - Current
Job overview
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Implemented best practices to drive quality IT project delivery.
- Developed and implemented strategic project plans to meet business objectives.
Protiviti, Inc.
PMO Project Office Analyst
01.2021 - Current
Job overview
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Oversaw quality assurance testing on new installations.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Liberty Mutual Group
Underwriting Technician
07.2017 - 07.2020
Job overview
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of all new business and renewal policies.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Skilled at working independently and collaboratively in a team environment.
Liberty Mutual Group
Business Rater
03.2015 - 07.2016
Job overview
- Interpreted and applied underwriting, audit, sales, bureau and company instructions for policy and/or audit rating, premium coding, statistical coding to calculate a range of insurance policies and/or audit transaction in business markets
- Analyzed new business applications, renewal instructions, requests for policy changes, and/or audit data verifying all pertinent information to produce policy and/or audit transactions
- Computes premium charges using rating manuals for variables such as loss and expense constants, experience modifications, discount factors, dividends, etc.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
- Investigated customer complaints to take necessary corrective actions.
Express-Scripts, Inc.
Client Service Specialist
09.2011 - 03.2015
Job overview
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
O'Charley's
Trainer, Bartender, Server
05.2004 - 10.2011
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on all new drink recipes, focusing on efficiency and safety.
- Consistently exceeded company sales objectives
Heritage Spring Health Care And Rehabilitation
Administrative Assistant
03.2008 - 08.2010
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
Education
Western Governors UniversitySalt Lake City, UT
Master of Science from Information Technology Management
08.2021
Wright State UniversityDayton, OH
Bachelor of Science from Organizational Leadership
06.2011
Skills
- Project Management
- Procedure Development
- Schedule Management
- Agile Methodology
- Project Planning
- Root Cause Analysis
- Team Bonding
- Advanced Problem Solving
Timeline
IT Project Coordinator
Protiviti, Inc.
03.2023 - Current
PMO Project Office Analyst
Protiviti, Inc.
01.2021 - Current
Underwriting Technician
Liberty Mutual Group
07.2017 - 07.2020
Business Rater
Liberty Mutual Group
03.2015 - 07.2016
Client Service Specialist
Express-Scripts, Inc.
09.2011 - 03.2015
Administrative Assistant
Heritage Spring Health Care And Rehabilitation
03.2008 - 08.2010
Trainer, Bartender, Server
O'Charley's
05.2004 - 10.2011
Western Governors University
Master of Science from Information Technology Management
Wright State University
Bachelor of Science from Organizational Leadership
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