Becky Dial
Farmington,AR
Summary
"Experienced leader with a focus on team management and strategic planning in fast-paced environments. Expertise in problem-solving and adaptability enhances team productivity and alignment with organizational goals. Proficient in communication, fostering positive team culture and delivering high-quality outcomes."
Overview
11
11
years of professional experience
Work History
Assistant Manager
FedEx Office
02.2022 - 01.2023
- Streamlined daily operations to enhance workflow efficiency and service quality.
- Oversaw operations and management duties in the manager's absence.
- Identified sales trends and opportunities, implementing improvement strategies effectively.
- Executed cash handling procedures, ensuring accuracy in deposits and register reconciliations.
- Processed customer orders using POS systems, maintaining high efficiency and accuracy.
- Delivered exceptional customer service, fostering repeat business through strong relationships.
- Trained new employees, expediting onboarding and role adaptation processes.
Store Manager
The UPS Store
10.2015 - 11.2021
- Designed impactful business cards and banners, enhancing customer branding efforts.
- Optimized inventory management, reducing costs while ensuring adequate stock levels.
- Increased customer engagement through effective visual merchandising and promotional displays.
- Cultivated collaboration and communication within the team, fostering a positive work environment.
- Trained team on shipping software and packaging processes for operational efficiency.
- Streamlined daily operations, delivering exceptional customer service and efficient workflow.
Customer Service Associate
Scott Frame and Art
07.2012 - 10.2015
- Enhanced customer satisfaction through active listening and understanding their needs.
- Resolved inquiries promptly, delivering exceptional customer service and support.
- Created fine art prints utilizing advanced technology for optimal quality.
- Facilitated product selection, boosting customer shopping experience and satisfaction.
- Trained new associates on policies and effective customer engagement techniques.
- Conducted inventory checks to optimize stock levels and ensure product availability.
Education
Certificate of completion - Color And Black And White Photography
School of Communication Arts
Minneapolis, MN03.1983
Skills
- Cash handling
- Team management
- Design research
- Graphic design
- Sales
- Photography
- Leadership
- Management
- Adobe Creative Suite
- Store management
- Retail management
- Assistant manager experience
- Communication skills
- Data collection
- Supervising experience
- Inventory control
- Customer service
- Retail sales
Timeline
Assistant Manager
FedEx Office
02.2022 - 01.2023
Store Manager
The UPS Store
10.2015 - 11.2021
Customer Service Associate
Scott Frame and Art
07.2012 - 10.2015
Certificate of completion - Color And Black And White Photography
School of Communication Arts