Summary
Overview
Work History
Education
Skills
Timeline
Generic

BECKY DOWLER

Convoy,Ohio

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

24
24
years of professional experience

Work History

OFFICE MANAGER

VAN WERT SOIL AND WATER CONSERVATION DISTRICT
08.2020 - Current
  • Manage the daily operations of the office.
  • Payroll.
  • Applying for and managing grants.
  • Managing all of the financial aspects of the office.
  • Working with Sage Accounting Software.
  • Planning and organizing events.
  • Yearly employee evaluations.
  • Hiring new employees.
  • Accounts receivable/payable.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

ACCOUNTS RECEIVABLE REPRESENTATIVE

VANCREST
11.2016 - 10.2020
  • Billing residents and insurance companies for charges occurring in the nursing home facility.
  • Accounting.
  • Responding to emails and taking action where needed.
  • Answering phone calls and questions that residents might have.
  • Accounts payable- reviewing and paying invoices from vendors.
  • Assisted with month-end close procedures, enabling timely financial reporting.
  • Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
  • Supported financial forecasting efforts by providing accurate data on expected collections and potential bad debt writeoffs.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

CERTIFIED PHARMACY TECHNICIAN

WALGREENS
02.2013 - 11.2016
  • Ensure the pharmacy operates efficiently by working closely with the Pharmacist.
  • Setting up and maintaining patient records, handling insurance claims, and handling supplies.
  • Communicate accurately with third-parties while handling insurance matters.
  • Handle inventory to ensure that the pharmacy is stocked with the appropriate amount of medications.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

STORE MANAGER

WALGREENS
04.2001 - 02.2013
  • Direct and coordinate activities of store or departments concerned with pricing or sales of products; monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Plan and direct activities such as sales promotions, coordinating with other department heads.
  • Examine merchandise to ensure it is correctly priced/displayed and functions as advertised.
  • Develop strong vendor relationships; inventory stock and reorder when inventory drops to a specified level.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction.
  • Plan budgets (payroll) and authorize payments and merchandise returns.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes; instruct staff on how to handle difficult and complicated sales.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with district manager and employees as necessary.
  • Provide customer service by greeting and assisting customers, responding to customer inquiries and complaints.
  • Working in a team environment and working very well with other employees; Working with outside contacts and maintaining good relationships.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Bachelor of Arts - Communications/Marketing

Wright State University
Dayton, OH
05.2000

Skills

  • Customer service
  • Organizational skills
  • Customer relations
  • Clear oral/written communication
  • Payroll processing
  • Employee training
  • Financial reporting
  • Financial accounting
  • MS office
  • Teamwork and collaboration

Timeline

OFFICE MANAGER

VAN WERT SOIL AND WATER CONSERVATION DISTRICT
08.2020 - Current

ACCOUNTS RECEIVABLE REPRESENTATIVE

VANCREST
11.2016 - 10.2020

CERTIFIED PHARMACY TECHNICIAN

WALGREENS
02.2013 - 11.2016

STORE MANAGER

WALGREENS
04.2001 - 02.2013

Bachelor of Arts - Communications/Marketing

Wright State University

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