customers’ purchases. Resolves customer issues and answers questions. Bags purchases if needed. Processes return transactions. Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. Balances cash drawer by counting cash at beginning and end of work shift. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures and reporting needed changes. Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
7-Eleven Greenwood
01.2022 - 07.2023
Provides a positive customer experience with fair, friendly, and courteous service
Registers sales on a cash register by scanning items, itemizing and totaling
BECKYFOX
I'm a dedicated and determined worker and I'll do everything and anything asked of me and even what isn't asked of me that I see needs to bee done
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Upsold additional products and services to customers, increasing revenue.
Tallied cash drawer at beginning and end of each work shift.
Addressed customer needs and made product recommendations to increase sales.
Worked closely with shift manager to solve problems and handle customer concerns.
Answered questions about store policies and addressed customer concerns.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Set up new sales displays each week with fresh merchandise.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Checked personal identifications during alcohol and tobacco sales.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Identified and resolved discrepancies and errors in customer accounts.
Server/Crew Chief
Ihop Greenwood
03.2020 - 04.2021
Supervising the activities of servers, cooks, hosts, and other crew members
Educating crew members on proper food handling procedures and customer
service
Ensuring that established guidelines on hygiene, quality, and food safety
are followed
Scheduling work shifts and approving or declining Crew Members'
requests for leave and time off
Organizing and overseeing the repair and
maintenance of restaurant equipment
Monitoring restaurant supplies and placing
orders for new stock as required
Resolving customer complaints and answering
questions regarding pricing and menu items
Assisting Crew Members in
processing payments using the restaurant's Point of Sale system
Work and
communicate effectively with co-workers and management
Arrive for your shift on
time
Respond to questions, concerns, and complaints from customers, vendors, or
clients
Conduct administrative duties and errands as required
Escalate any
problems or complaints to the relevant supervisor or manager
Prioritize important
tasks and manage your time effectively
Man and operate equipment relative to
your role
Maintain professionalism and a positive attitude.
Manufacturing Working
Fujifilm Greenwood
03.2020 - 04.2020
Operate production equipment Maintain the warehouse’s machines Assemble machinery parts Store products and materials Meet the deadlines of individual production tasks during shift Report on defective products or machinery Check stock levels and report deficiencies in products or raw materials Keep the worksite clean to avoid hazards from chemicals and fragile products Review and follow manufacturing manuals to build machinery Ensure shipping procedures are timely
Transfer equipment manually or with forklift trucks Follow the company’s safety and quality guidelines
Worked with raw materials to develop complete and commercially viable products.
Observed quality assurance measures to avoid potential lawsuits from consumers.
Produced items in bulk and removed assembling complexities by using automated systems.
Assembled physical parts using 3D Computer Aided Design data to facilitate additive fabrication process.
Verified that all general manufacturing processes met high quality standards.
Managed production of high-quality general merchandise in timely and cost-efficient manner.
Developed and implemented safety protocols for manufacturing processes.
Monitored inventory levels of general merchandise to guarantee adequate supply.
Maintained accurate records and documentation for general merchandise production.
Built and maintained positive working relationships with suppliers.
Designed and maintained successful system for tracking and managing orders.
Delivery Driver
Pizza Hut Greenwood
04.2008 - 02.2020
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
Assisting with loading and unloading items from vehicles
Accepting payments for delivered items
Providing excellent customer service, answering questions, and handling complaints from clients
Adhering to assigned routes and following time schedules
Abiding by all transportation laws and maintaining a safe driving record
Preparing reports and other documents relating to deliveries
Operating equipment and machines, such as cars, trucks, forklifts, etc.
Completed on-time deliveries by choosing best and most efficient routes.
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Expedited deliveries to meet customer deadlines and requirements.
Verified accuracy of all deliveries against order forms.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Followed corporate procedures to maintain company and customer data confidentiality.
Successfully avoided time delivery delays by carefully planning best routes.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Fostered positive working relationships with regular customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Manager
J's Marine & Camper Repair Anderson
01.2019 - 10.2019
Oversee and guide all activities of the Service team
Coordinate SLA creations
(through Interaction with the business team)
Ensure team follows best practices and maintain service level agreements
Monitors department issues and client complaints
Develop problem management and service improvement plans
Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services
Offer customer service
Maintain customer relationships.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Managed senior-level personnel working in marketing and sales capacities.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Launched quality assurance practices for each phase of development
Manager
Blue Bay Restaurant
12.2018 - 09.2019
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Controlled costs to keep business operating within budget and increase profits.
Improved safety procedures to create safe working conditions for workers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Sarah A Babb
Columbia, CT
03.2018
Skills
Resolving customer complaints and
Answering questions regarding pricing
And menu items - Expert
Handling Stressful Environments &
Situations - Experienced
Managing & Training 100 or More
People - Experienced
Sales - Expert
Customer Service - Expert
Fast Learner&Hard-Worker - Expert
Reliable - Expert
Can Multitask - Expert
Problem Solving - Experienced
Time Management - Experienced
Communication - Experienced
Pays Attention To Detail - Expert
Adaptability - Skillful
Decision Making - Skillful
Teamwork - Experienced
Accounting Softwares
Guest Inquiries
Checks Validation
Loyalty Program Promotion
Total Payment Calculation
Customer Assistance
PCI (Payment Card Industry)
Cash Counting Machine Operations
Product Location
Customer Relations
Refund Handling
Wrapping and Boxing
Expense Tracking
Hospitality and Accommodation
Return and Exchange Processing
Verbal and Written Communication
Sweeping and Mopping
Order Verification
Coupon Redemption
Purchase Assistance
Feedback Acceptance
Shipment Procedures
Receipt and Refund Issuance
Gift Wrapping
Facility Safety
Order Taking
Cleaning and Sanitizing
Complex Problem-Solving
Weight and Measurement
Bagging and Packaging
Ticket Sales
Account Invoicing
Restocking
Cashier Oversight
Merchandise Restocking
Coin and Currency Counting
Customer Seating
Currency Counting
Customer Transactions
POS Systems
Training and Development
Resolving customer complaints and
Resolving customer complaints and
Resolving customer complaints and
Resolving customer complaints and
Service Minded
Total Sales Reconciliation
POS Systems Operations
Merchandising
Retail Merchandising
Payments Posting
Price Identification
Microsoft Office
Customer Service Excellence
Conflict Resolution
Process Transactions
Adaptable and Flexible
Scanner Operation
Safety Verifications
Product Knowledge
Social Perception
Payment Collection
Billing and Payment Processing
Online Orders Preparation
Collecting Carts
Merchandise Packaging
Belt Conveyors
Credit and Cash Transactions
Sales Expertise
Stocking and Replenishing
Identification Checks
Time Management Skills
Till Counting
Refunds and Exchanges
Cash Drawer Management
Issue Resolution
Money Handling
Cash Management
Cash Register Systems
Inventory Management
Product and Service Sales
Cooperative Attitude
Certification
ServSafe Manager Certified
ServSafe Food Handler Certified
Silver Work Keys
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.