Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Harmon

Terrell,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Customer Service Associate

Walmart
Greenville, TX
11.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

People Leader

Walmart
Greenville, TX
07.2015 - 11.2021
  • Devised hiring and recruitment policies for 100 employee company.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training fo 100 new employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Provided resolution to complex and confidential issues.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Adhered to federal and state guidelines and managed payroll and benefits for over 100 employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Facilitated communication and coordination between employees and management to keep parties informed.

Personnel Manager

Walmart
Rockwall, TX
06.2011 - 07.2015
  • Adhered to federal and state guidelines and managed payroll and benefits for over 80 employees.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 80 new employees.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

Invoicing Associate

Walmart
Dallas, TX
04.2006 - 06.2011
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing and payment processing operations.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Posted data and kept other records concerning costs of goods or services or shipment of goods.
  • Generated financial statements and reports detailing accounts receivable status
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Processed vendor and supplier payments on weekly basis.

Customer Service Manager

Walmart
Dallas, TX
08.2000 - 04.2006
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

School Administrator

Dayspring, Inc.
Dallas, TX
08.1998 - 05.2000
  • Supported teachers in learning and applying new skills through meaningful professional development.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Developed and implemented plans to minimize misbehavior and maximize learning in school of 80 students.
  • Set academic and behavioral standards for students.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Verified student grades, attendance and schedules.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.

Cash Office

Walmart
Rockford, IL
02.1995 - 08.1998
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained petty cash records of debits and credits in accordance with established policies and procedures.
  • Performed hourly pick-ups and readings for front end to monitor sales and revenue.
  • Performed daily account reconciliation and payroll verification to maintain daily records.
  • Researched and resolved account discrepancies.
  • Set up, tested and balanced registers for front-end employees.
  • Sorted and counted coin and currency to make change for associates.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.

Cashier

Walmart
Rockford, IL
08.1992 - 02.1995
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

East Richland High School
Olney, IL
05.1984

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Support
  • Correcting Discrepancies
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Account Management
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Safe Work Practices
  • Document and Records Management

Timeline

Customer Service Associate

Walmart
11.2021 - Current

People Leader

Walmart
07.2015 - 11.2021

Personnel Manager

Walmart
06.2011 - 07.2015

Invoicing Associate

Walmart
04.2006 - 06.2011

Customer Service Manager

Walmart
08.2000 - 04.2006

School Administrator

Dayspring, Inc.
08.1998 - 05.2000

Cash Office

Walmart
02.1995 - 08.1998

Cashier

Walmart
08.1992 - 02.1995

High School Diploma -

East Richland High School

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Becky Harmon