Becky Hathaway
Ames,IA
Summary
Reliable, hardworking Medical Support professional with 27 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
20
20
years of professional experience
Work History
Medical Support Specialist
Biolife Plasma Services
2016.01 - Current
- Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.
- Fostered strong relationships with external healthcare providers, enhancing the collaborative approach to patient care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
- Implemented efficient check-in/check-out procedures that resulted in reduced wait times while maintaining high levels of customer service excellence.
- Answered phone calls and messages for the facility, scheduling appointments, and handling donor inquiries.
- Obtained and documented patient medical history, medical history and current complaints at intake.
Hathaway Daycare
Self-employeed
2008.08 - 2016.01
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Logged information regarding naps, feedings, and any medications administered.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided support and guidance to children in conflict resolution.
- Responded to inquiries from parents and guardians.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Increased enrollment rates by implementing innovative marketing strategies and community outreach programs.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
Clinical Nurse
Mercy Medical Center
2004.10 - 2008.08
- Educated patients and families to increase understanding of condition and best ways to manage.
- Explained side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
- Served as a clinical resource to staff, patients and families.
- Monitored and maintained clinical supplies, materials and inventory.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented and monitored infection control protocols.
- Facilitated patient and family lab values education and counseling.
- Facilitated and attended interdisciplinary meetings to discuss patient care
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Promoted a culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
Education
Associate of Applied Science - Nursing
DesMoines Area Community College
Boone, IA 2001.05 -
Skills
- Team Collaboration
- Goal Setting
- Active Listening
- CPR AED certified
- Quality Control
- Critical Thinking
- Self Motivation
- Time Management Competence
- Problem-Solving
Timeline
Medical Support Specialist
Biolife Plasma Services
2016.01 - Current
Hathaway Daycare
Self-employeed
2008.08 - 2016.01
Clinical Nurse
Mercy Medical Center
2004.10 - 2008.08
Associate of Applied Science - Nursing
DesMoines Area Community College
2001.05 -