Becky Hayes

Managed rail yard traffic by executing strategic plans for train movements.

Formulated work plans for yard personnel to enhance rail car switching processes based on daily objectives.

Generated daily productivity reports.

Managed authority for train movements within the yard, ensuring efficient railcar and locomotive setouts and pickups.

Work with outside railroads, vendors, and customers to achieve daily business objectives.

• Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
• Increased overall store performance by implementing effective sales strategies and staff training programs.
• Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
• Implemented loss prevention measures for minimized shrinkage and increased profitability.
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
• Addressed escalated customer concerns promptly with appropriate resolutions to maintain positive customer experiences.
• Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.