Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Hill

Martinsville,Virginia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
09.2022 - Current
  • Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Set up and modified patient profiles in RXConnect to include current information such as medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Walgreen's Pharmacy
03.2014 - 07.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

E911 Dispatcher

Camden County Office Of The Sheriff
01.2011 - 01.2014
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Associate of Applied Science - Paramedic

Patrick Henry Community College
Martinsville, VA
06.2010

Skills

  • HIPAA
  • Drug Inventory Control
  • Manual and Automated Medication Dispensing
  • Pharmacy and Customer Records Management
  • Patient Confidentiality
  • Insurance Billing
  • Problem-Solving Skills
  • Regulatory Compliance
  • Staff Development
  • Organizational Skills

Timeline

Lead Pharmacy Technician

CVS Pharmacy
09.2022 - Current

Pharmacy Technician

Walgreen's Pharmacy
03.2014 - 07.2017

E911 Dispatcher

Camden County Office Of The Sheriff
01.2011 - 01.2014

Associate of Applied Science - Paramedic

Patrick Henry Community College

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Rebecca Hill