BECKY HORAK

Sacramento,CA

Summary

Seasoned Customer Service Representative with a robust background in account management and clerical support. Excelled at Standard Appliance Parts Co, enhancing customer satisfaction through effective problem resolution and order processing, Adept in Microsoft Office and inventory management, with a proven track record in multitasking and maintaining a positive attitude under pressure.

Overview

years of professional experience

Work History

Warehouse

Goodwill Inc

05.2020 - 08.2022

Received donations, placed the donations on the proper bond, helped the donates pay their cars and assist them with their donations, helped customers lift heavy items, helped move furniture from vehicles onto the floor of the shop to sell
Help with clothing and other accessories for purchasing to be put onto the floor help management with accessorizing for the holidays and any other accessories help with customer service, helped with any other hands on materials, heavy lifting.
Opened and closed the shop, pulled out the bins kept inventory stocked shoes, cleaned shop, maintained shop.

Medical Office Specialist

Boomer Medical Clinic

10.2017 - 02.2018

Answered phones, scheduled appointments, patient vitals, processed medical billing using ICD-9 & CPT coding, Super billing: use of Office Allied & Practice Fusion, pulled and filed Charts & set-up new patient files.

Customer Service Representative

Standard Appliance Parts Co

06.1996 - 11.2017

Started with family business as a Bookkeeper-processing Accounts Payables, Accounts Receivables, making collection calls, prepared vendor checks and posted all payments via the Triad system
Handled cash and maintained books, made daily bank deposits; ordered all supply and inventory, processed month-end billing, managed general ledger and maintained use of credit lines for vendors
Assisted with all retail and wholesale sales; provided customer service; while overseeing the shipping & receiving and deliveries
Promoted to Store Manager, supervising a team of two employees.

Education

Diploma - General

John F Kennedy HS

Sacramento, CA

01.2006

Certificate - Medical Billing

American Medical Billing Association AMBA

Davis, OK

01.2003

Diploma/Certificate - Medical Biller

Ashworth College

Norcross, GA