Hi, I’m
Becky Horak
Customer Service Representative
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
years of professional experience
Work History
Self-employed
Caretaker
09.2023 - 07.2025
Job overview
- Provided compassionate support and daily care for clients, ensuring their safety and well-being at all times.
- Maintained a clean and organized living environment, enhancing comfort and accessibility for residents.
- Assisted with meal preparation and nutrition management, promoting healthy eating habits and dietary needs.
- Implemented personalized care plans, adapting services to meet individual client preferences and requirements.
- Coordinated transportation and scheduling for appointments, facilitating access to essential healthcare services.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Negotiated with vendors for better rates on supplies, reducing operational costs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Goodwill Industries Of California
Collection Attendant
12.2021 - 09.2023
Job overview
- Assisted customers with donation drop-offs, ensuring a smooth and welcoming experience for all visitors.
- Organized and maintained donation areas, contributing to a tidy and efficient collection environment.
- Sorted and processed donated items, maximizing reuse potential and supporting community needs effectively.
- Collaborated with team members to manage inventory levels, ensuring timely restocking of essential supplies.
- Collaborated on collection and dispute resolution issues.
Boomer Medical
Medical Office Specialist
01.2018 - 10.2020
Job overview
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times for improved patient care.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards to protect patient information.
- Coordinated communication between medical staff and patients, fostering a supportive environment and improving overall satisfaction.
- Developed training materials for new staff, increasing onboarding efficiency and ensuring adherence to office protocols.
- Provided exceptional customer service in handling patient inquiries, contributing to a positive office environment and patient retention.
Standard Appliance Parts Co
Customer Service Representative
06.1996 - 11.2017
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues, leading to improved customer satisfaction.
- Managed product returns and exchanges efficiently, ensuring compliance with company policies and enhancing customer trust.
- Utilized inventory management systems to track parts availability, optimizing order fulfillment and reducing processing time.
- Trained new staff on customer service protocols and product knowledge, fostering a collaborative team environment.
- Streamlined financial processes by implementing efficient bookkeeping systems and procedures.
- Improved cash flow management through timely invoicing, collections, and payment processing.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained accurate inventory levels by regularly checking stock, ensuring timely restocking of essential parts.
- Operated warehouse equipment safely to streamline the loading and unloading of shipments, enhancing workflow efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Processed incoming shipments efficiently, verifying contents against purchase orders to ensure accuracy and maintain inventory integrity.
Education
Ashworth CollegeNorcross, GA
Certificate from Medical Biller / Coder
05.2001
KaplanSacramento, CA
Certificate from Medical Office Specialist
05.2001
John F KennedySacramento, CA
High School Diploma
05.2001
Skills
Client communication
Appointment scheduling
Electronic health records
Regulatory compliance
Customer service
Inventory management
Problem resolution
Customer service excellence
Vendor negotiation
Organizational skills
Customer support
Timeline
Caretaker
Self-employed
09.2023 - 07.2025
Collection Attendant
Goodwill Industries Of California
12.2021 - 09.2023
Medical Office Specialist
Boomer Medical
01.2018 - 10.2020
Ashworth College
Certificate from Medical Biller / Coder
05.2001
Kaplan
Certificate from Medical Office Specialist
05.2001
John F Kennedy
High School Diploma
05.2001
Customer Service Representative
Standard Appliance Parts Co
06.1996 - 11.2017