Hi, I’m
Becky Horak
Customer Service Representative
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
29
years of professional experience
Work History
Self-employed
Caretaker
09.2023 - 07.2025
Job overview
- Provided compassionate support and daily care for clients, ensuring their safety and well-being at all times.
- Maintained a clean and organized living environment, enhancing comfort and accessibility for residents.
- Assisted with meal preparation and nutrition management, promoting healthy eating habits and dietary needs.
- Implemented personalized care plans, adapting services to meet individual client preferences and requirements.
- Coordinated transportation and scheduling for appointments, facilitating access to essential healthcare services.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Negotiated with vendors for better rates on supplies, reducing operational costs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Goodwill Industries Of California
Collection Attendant
12.2021 - 09.2023
Job overview
- Assisted customers with donation drop-offs, ensuring a smooth and welcoming experience for all visitors.
- Organized and maintained donation areas, contributing to a tidy and efficient collection environment.
- Sorted and processed donated items, maximizing reuse potential and supporting community needs effectively.
- Collaborated with team members to manage inventory levels, ensuring timely restocking of essential supplies.
- Collaborated on collection and dispute resolution issues.
Boomer Medical
Medical Office Specialist
01.2018 - 10.2020
Job overview
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times for improved patient care.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards to protect patient information.
- Coordinated communication between medical staff and patients, fostering a supportive environment and improving overall satisfaction.
- Developed training materials for new staff, increasing onboarding efficiency and ensuring adherence to office protocols.
- Provided exceptional customer service in handling patient inquiries, contributing to a positive office environment and patient retention.
Standard Appliance Parts Co
Customer Service Representative
06.1996 - 11.2017
Job overview
- Delivered exceptional customer service by addressing inquiries and resolving issues, leading to improved customer satisfaction.
- Managed product returns and exchanges efficiently, ensuring compliance with company policies and enhancing customer trust.
- Utilized inventory management systems to track parts availability, optimizing order fulfillment and reducing processing time.
- Trained new staff on customer service protocols and product knowledge, fostering a collaborative team environment.
- Streamlined financial processes by implementing efficient bookkeeping systems and procedures.
- Improved cash flow management through timely invoicing, collections, and payment processing.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained accurate inventory levels by regularly checking stock, ensuring timely restocking of essential parts.
- Operated warehouse equipment safely to streamline the loading and unloading of shipments, enhancing workflow efficiency.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Processed incoming shipments efficiently, verifying contents against purchase orders to ensure accuracy and maintain inventory integrity.
Education
Ashworth CollegeNorcross, GA
Certificate from Medical Biller / Coder
05.2001
KaplanSacramento, CA
Certificate from Medical Office Specialist
05.2001
John F KennedySacramento, CA
High School Diploma
05.2001
Skills
Client communication
Timeline
Caretaker
Self-employed
09.2023 - 07.2025
Collection Attendant
Goodwill Industries Of California
12.2021 - 09.2023
Medical Office Specialist
Boomer Medical
01.2018 - 10.2020
Ashworth College
Certificate from Medical Biller / Coder
05.2001
Kaplan
Certificate from Medical Office Specialist
05.2001
John F Kennedy
High School Diploma
05.2001
Customer Service Representative
Standard Appliance Parts Co
06.1996 - 11.2017