Becky Howard
Murfreesboro,TN
Summary
Experienced in maintaining positive communication, building relationships and optimizing the performance of diverse vendors. Adept at vetting and onboarding new vendors to meet company standards and fulfill obligations. Results-driven, productivity-minded and instrumental in keeping vendors operating within policy guidelines.
Overview
25
25
years of professional experience
Work History
Vendor Management Specialist, SBO
Community Health Systems
08.2023 - Current
- Define the criteria used to determine which vendors would be managed by the SBO
- Created an SBO New Hire Onboarding packet
- Participated in verification of OST pilot materials for Wave 2 SBO roll out
- Assisted other areas in developing the SBO
IS Vendor Management Specialist
Community Health Systems
01.2023 - 08.2023
- Created and implementing a Balanced Scorecard Program for Managed Service Provider vendors
- Created a process and procedure template and worked on documenting departmental processes
- Maintain positive relationships with vendor contacts, corporate business partners and market leaders to address and resolve application and/or vendor quality of service complaints
- Assist with maintenance renewals and invoice reconciliations.
IT Vendor Management Analyst
University of Kentucky HealthCare
05.2016 - 01.2023
- Oversaw $22.4M+ in purchase requests for UKHC Information Technology departments using SAP and SRM systems
- Reviewed and negotiated contracts, RFPs, T&Cs and End User License Agreements for compliance with the KY Model Procurement Code and University policies
- Created policy and procedures in accordance with Information Technology Infrastructure Library (ITIL) fundamentals
- Produced and delivered web-based training materials
- Member of Configuration Management Database Process, Procurement Lifecycle Process Improvement, and Continuous Service Improvement teams.
Office Manager
Graham Packaging
10.2013 - 05.2016
- Handled all plant administrative activities for a manufacturer of plastic containers to include: purchasing, AP/AR, payroll and human resources using SAP
- Created purchase orders for packaging supplies, plant to plant transfers of product, services, QA equipment/services/product, janitorial, and office supplies
- Analyzed and reported on weekly performance metrics (KPIs) regarding safety and staffing
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Facilitator of Safety Review Committee
Purchasing
Graham Packaging
06.2010 - 10.2013
- Responsible for $2M+ in plant purchases including MRO parts, tools, raw materials, PPE, packaging supplies, chemicals, and service contracts
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies
- Created procedures in adherence to ISO Quality Standards
- Oversaw all aspects of receiving and supplier returns
- Collaborated with internal stakeholders to create timely and accurate purchase orders
- Assisted in monthly cycle counts and yearly ISO 9001 Quality Audits
- Member of Continuous Process Improvement Team
Advertising Sales Manager
Book Wholesalers, Inc.
01.2006 - 09.2007
- Responsible for the solicitation of advertising for the company website, printed/on-line catalogs, and biweekly newsletter
- Still performed many purchasing functions and managed an off-site team that was part of the Cataloging Department
- Created ad content and worked with publishers on marketing plans
- Initiated quarterly 'Reinventing BWI', a management team brainstorming session, which resulted in various process improvements which lead to increases to gross revenue
Purchasing Manager
Book Wholesalers, Inc.
08.2002 - 01.2006
- Directed a team of 10 employees responsible for the acquisition, expedition and inventory control of approximately 40 million dollars of product
- Established and maintained positive relationships with vendors while negotiating favorable contracts and discounts resulting in higher profit margins
- Attended trade shows to source new vendors, products, services, strengthen existing relationships, and analyze the competition
- By consolidating purchase orders, was able to decrease workload by 29% and save on shipping costs
- Initiated programming changes that decreased workload by one FTE
- Conducted procedure audits in the Receiving, Inventory, Shipping and Cataloging departments, made suggestions for process improvements
- Developed and maintained department procedure manual and reference guides
- Member of the Strategic Planning Team.
Vendor Relations Manager
Wallace's Bookstores, Inc.
10.1998 - 08.2001
- Headed a team of 7 employees responsible for the reconciliation of vendor accounts, collection of past due amounts, issuing refund checks, and assisting with audits and inventory
- Coordinated reconciliation of vendor accounts for terminated contracts
- Worked with various departments to ensure adherence to contacts and payment policies
- Developed procedures and process improvements
- Member of Cost Control Committee.
Education
Bachelor of Arts - Business Administration
Lindenwood University
Saint Charles, MOSkills
- Google Workspace
- Microsoft Office
- ServiceNow
- Vendor Negotiations
- Contract Negotiations
- Issue Research
- Performance Reporting
- Process Analysis
- Demand Forecasting
- Improvement plan knowledge
- Process Improvement
- Procurement Strategy
- Analytical Thinking
- Audit Reporting
- Idea Development and Brainstorming
- Budget Management
- Supplier Relationship Management
- Forecasting
- Self-Directed
- Strategic Negotiation
Custom
- UK Business Procedures Certification Series: Human Resources, Finance, and Student Lifecycle Management in SAP
- CAPM - Certified Associate in Project Management, Project Management Institute
- B.A.- Double Major Business Administration/Retail Marketing, Lindenwood University, St. Charles, MO
Timeline
Vendor Management Specialist, SBO
Community Health Systems
08.2023 - Current
IS Vendor Management Specialist
Community Health Systems
01.2023 - 08.2023
IT Vendor Management Analyst
University of Kentucky HealthCare
05.2016 - 01.2023
Office Manager
Graham Packaging
10.2013 - 05.2016
Purchasing
Graham Packaging
06.2010 - 10.2013
Advertising Sales Manager
Book Wholesalers, Inc.
01.2006 - 09.2007
Purchasing Manager
Book Wholesalers, Inc.
08.2002 - 01.2006
Vendor Relations Manager
Wallace's Bookstores, Inc.
10.1998 - 08.2001
Bachelor of Arts - Business Administration
Lindenwood University
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