Becky Jensen
Idaho Falls,ID
Summary
Dynamic leader with a proven track record in strong customer service, enhancing team efficiency and customer satisfaction. Skilled in customer relationship management and multitasking, I excel in fostering a culture of excellence and driving engagement through personalize customer relationships. Achieved consistent growth in follower engagement in social media content creation and leveraging interpersonal and organizational skills for peak performance.
Overview
8
8
years of professional experience
Work History
Supervisor
Zurchers
09.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Social Media Content Creator
Self-employeed
11.2017 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
Manager
Mrs. Powell’s
06.2016 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Performed opening duties to include cash management and deposits duties.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Radiation Control -
SATA
Shelley, ID12-2018
High School Diploma -
Bonneville High School
Idaho Falls, ID05-1987
Skills
- Training and mentoring
- Customer service
- Public speaking
- Verbal and written communication
- Staff education
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Interpersonal skills
- Team collaboration
- Professional demeanor
- Customer relationship management
- Sales strategies
Timeline
Supervisor
Zurchers
09.2024 - Current
Social Media Content Creator
Self-employeed
11.2017 - Current
Manager
Mrs. Powell’s
06.2016 - 12.2019
Radiation Control -
SATA
High School Diploma -
Bonneville High School
Similar Profiles
Jaylen MooreJaylen Moore
Sales Associate at ZurchersSales Associate at Zurchers
Robert BelchRobert Belch
Assistance Manager at ZurchersAssistance Manager at Zurchers
Lindsey BowenLindsey Bowen
Retail Sales Associate at ZurchersRetail Sales Associate at Zurchers