Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Johns

Ruidoso,NM

Summary

Functional Senior Director driving proven results within [Industry]. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Business Operations Executive offering [Number]-year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Offering effective communication, team building and coaching skills with commitment to fostering company vision and building professional culture rooted in trust and mutual respect. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Customer Manager offering [Number]-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Personable [Job Title] with proven track record of success managing and leading social services programs. Skilled in grant writing, budgeting and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals.

Overview

23
23
years of professional experience

Work History

Senior Director, Client Services

Quad
04.2018 - 09.2022
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Led development of business operation processes and policies.
  • Prioritized and allocated valuable resources to meet business targets.
  • Set strategic plans and [Type] goals to strengthen operations and drive growth.
  • Led projects to boost sales productivity using change methodologies to increase sales revenue by [Number]% and sales productivity by [Number]%.
  • Revamped operational plans to refocus staff and align processes with business objectives.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
  • Set and administered $[Amount] yearly budget with no overages.
  • Met with department supervisors and provided staff support to attain organizational goals.
  • Executed business plans and developed [Type] tools to facilitate project initiatives, trainings and administrative activities.
  • Managed strategic business planning and implementation by reducing customer support calls by [Number]% and improving user experiences.
  • Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
  • Planned and integrated project and program schedules.
  • Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
  • Strategized and executed business plans for customer operations design, development and maintenance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Senior Director, Client Services

Ivie & Associates
07.2014 - 04.2018
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Led development of business operation processes and policies.
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
  • Drove strategic improvements to enhance operational and organizational efficiencies
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
  • Led development of business operation processes and policies
  • Prioritized and allocated valuable resources to meet business targets
  • Set strategic plans and [Type] goals to strengthen operations and drive growth
  • Led projects to boost sales productivity using change methodologies to increase sales revenue by [Number]% and sales productivity by [Number]%
  • Revamped operational plans to refocus staff and align processes with business objectives
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line
  • Set and administered $[Amount] yearly budget with no overages
  • Met with department supervisors and provided staff support to attain organizational goals
  • Executed business plans and developed [Type] tools to facilitate project initiatives, trainings and administrative activities
  • Managed strategic business planning and implementation by reducing customer support calls by [Number]% and improving user experiences
  • Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts
  • Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent
  • Planned and integrated project and program schedules
  • Improved customer experiences to increase renewal rates, reduced churn and enhanced support services
  • Strategized and executed business plans for customer operations design, development and maintenance
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information
  • Performed duties and provided service in accordance with established operating procedures and company policies
  • Mentored departmental team, boosting efficiency, success and morale among employees
  • Kept stakeholders up-to-date on details pertaining to client projects
  • Scheduled and attended meetings with clients and prospective clients as requested
  • Developed new employees and on-going performance assessment of current employees
  • Established performance and service goals and held associates accountable for individual performance

Director, Client Services

Ivie & Associates
07.2010 - 04.2014
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Developed new employees and on-going performance assessment of current employees.
  • Established performance and service goals and held associates accountable for individual performance.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Advertising Manager

Ivie & Associates
03.2005 - 07.2010
  • Developed campaigns, led design and tracked results.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Collected performance data on each promotion to better plan future events.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Directed creative process for traditional and online ads.
  • Wrote engaging and creative press releases for each promotion.
  • Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
  • Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
  • Marketed products without using paper-based strategies in order to keep low carbon footprint.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
  • Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
  • Built and deployed strategic approaches in marketing and branding to enhance product sales.
  • Envisioned, designed and launched revamped website to better convey company brand.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Used environmentally-conscious marketing strategies for traditional products.
  • Updated team protocols to streamline marketing procedures and optimize promotion releases.
  • Met or exceeded sales goals for [Type] accounts by bringing in over [Number] new accounts and upselling [Type] deals to existing clients.
  • Collaborated with media representatives to optimize coverage of special events.
  • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.

Traffic Manager

Ivie & Associates
04.1999 - 03.2005
  • Balanced workloads and assigned specific tasks to team members in order to accomplish objectives.
  • Developed and managed document tracking procedures and data gathering processes.
  • Conducted project status meetings to assess work and discuss changes.
  • Performed continuous evaluations of labor hours and expenses to maintain budget controls.
  • Directed [Number] yearly projects from initiation through closure.
  • Developed and maintained knowledgeable and productive team of employees.
  • Collaborated with manufacturing and supply chain management.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Integrated warehouse operations with existing and new business processes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Balanced workloads and assigned specific tasks to team members in order to accomplish objectives
  • Developed and managed document tracking procedures and data gathering processes
  • Conducted project status meetings to assess work and discuss changes
  • Performed continuous evaluations of labor hours and expenses to maintain budget controls
  • Directed [Number] yearly projects from initiation through closure
  • Integrated warehouse operations with existing and new business processes
  • Developed and maintained knowledgeable and productive team of employees
  • Collaborated with manufacturing and supply chain management
  • Reviewed established business practices and improved processes to reduce expenses
  • Created and enforced detailed organization processes to increase quality and service standards
  • Coordinated driver dispatch to accomplish daily delivery requirements
  • Secured discounts from third-party logistics service providers to deliver substantial cost savings
  • Promoted brand at industry events and through ongoing networking efforts
  • Reviewed and negotiated contracts with carriers to optimize shipping costs
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Conducted research to address shipping errors and packaging mistakes
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
  • Led improvement initiatives to advance operational efficiencies and increase revenue
  • Tracked production and quality control systems to proactively identify deficiencies

Education

Bachelor of Arts - Recreation And Tourism Management

Arizona State University
Phoenix, AZ
12.1997

Skills

  • Data Integrity
  • Maintaining Clean Work Areas
  • Clerical Support
  • Billing Adjustments and Refunds
  • Goal Attainment
  • Creative Strategies
  • Information Updates
  • Personnel Management
  • Departmental Collaboration
  • Broadcast Media
  • Data Communications
  • Merger Integrations
  • Meeting KPIs
  • Closing Procedures
  • Customer Service and Assistance
  • Radio Broadcasting
  • Loyalty Programs
  • Process Knowledge
  • Operational Efficiency
  • Sales Report Generation
  • Ongoing Assistance
  • Vendor Management System Software
  • Video Content Production
  • Recruiting and Hiring
  • Staff Augmentation
  • Project Workflow Management
  • Strategic Goals
  • Program Promotion
  • Corrective Actions
  • Business Management and Development
  • Excellent Attention to Detail
  • Document Organization
  • Creative Thinking
  • Inspirational Leadership
  • Stakeholder Updates
  • Strategic Sales
  • Microsoft Office
  • Client Relationships
  • Customer Preferences
  • Strategic Alignment
  • Customer Loyalty
  • Customer Retention Strategies
  • Revenue Growth
  • Tactics and Execution
  • New Business Opportunities
  • Trade Executions
  • Digital Media Strategy
  • Social Media Strategy
  • Client Rapport-Building
  • Improvement Plans
  • Special Orders
  • Team Goals
  • Client Requirements
  • Venue Coordination
  • Strategic Account Management
  • Special Projects
  • Vendor Relationship Management
  • Selling Skills
  • Strategies and goals
  • Business planning
  • Project Management
  • Business Development
  • Budgeting
  • Verbal and written communication
  • Staff Development
  • Strategic planning
  • Contract Management
  • Staff Management
  • Market understanding
  • Policy Development
  • Team Building and Motivation
  • Collaborative Leadership

Timeline

Senior Director, Client Services

Quad
04.2018 - 09.2022

Senior Director, Client Services

Ivie & Associates
07.2014 - 04.2018

Director, Client Services

Ivie & Associates
07.2010 - 04.2014

Advertising Manager

Ivie & Associates
03.2005 - 07.2010

Traffic Manager

Ivie & Associates
04.1999 - 03.2005

Bachelor of Arts - Recreation And Tourism Management

Arizona State University
Becky Johns