BECKY JOHNSON
Tulalip,WA
Summary
Proven Office Manager at Lake Stevens Chiropractic, adept in customer service and office administration, enhanced revenue collection by streamlining billing processes and implementing efficient workflows. Demonstrated leadership in staff management and training, significantly improving team productivity and customer satisfaction. Excelled in organizational skills and problem resolution, ensuring compliance and operational excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Collecting cash, checks and credit card payment from both patient's and insurances.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Lake Stevens Chiropractic, Pllc
04.2022 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Utilized various software programs to process customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Office Manager
Lake Stevens Chiropractic Clinic
Lake Stevens, WA
11.2000 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Certified Chiropractic Assistant
Lake Stevens Chiropractic Clinic
09.1998 - 08.2000
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Conducted initial consultations with potential new clients evaluating their needs.
- Ensured accurate documentation of patient progress notes, aiding chiropractors in adjusting treatment plans as necessary.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Maintained office website and social media to promote business and advertise products and treatment plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Reduced errors in imaging results by accurately calibrating X-ray equipment according to established guidelines.
- Prepared and positioned patient for diagnostic imaging procedures.
- Demonstrated excellent attention to detail while reviewing images for clarity, proper positioning, and correct labeling before submission to radiologists for interpretation.
- Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
- Participated in continuing education programs related to radiology.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Trained and supervised new radiologic technologists and technicians.
- Operated radiologic equipment to obtain images of body structures.
Education
High School Diploma -
04.1991
- Relevant Coursework: Medical secretary certificate through SnoIsle skills center
- 3.65 GPA
Skills
- Customer Service
- Office Management
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Document Management
- Account Reconciliation
- Credit and collections
- Scheduling
- Employee Supervision
- Conflict Management
- Policy Implementation
- Financial Reporting
- Workflow Optimization
- Policy and procedure modification
- Compliance Monitoring
- Report Writing
- Customer Relationship Management
- Documentation And Reporting
- HIPAA Compliance
- Payment posting
Certification
- Certified Chiropractic x-ray technician, Lake Stevens Chiropractic - 1998-current
- Licensed Notary
Timeline
Medical Billing Specialist - Lake Stevens Chiropractic, Pllc
04.2022 - Current
Office Manager - Lake Stevens Chiropractic Clinic
11.2000 - 04.2022
Certified Chiropractic Assistant - Lake Stevens Chiropractic Clinic
09.1998 - 08.2000
Marysville Pilchuck High School - High School Diploma,
- Certified Chiropractic x-ray technician, Lake Stevens Chiropractic - 1998-current
- Licensed Notary
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