Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Becky Jorgensen

New Braunfels

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with a significant background in project management.

Experienced Director of Operations proficient in managing Oncology/Hematology operations with exceptional team supervision, project coordination, and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.


Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.



Overview

41
41
years of professional experience

Work History

Director of Operations

Texas Oncology-San Antonio
01.2019 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures, as well as conducting regular audit checks.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
  • Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates, and facilitating smooth onboarding processes.

Practice Administrator

Texas Oncology-San Antonio
11.2006 - Current
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Practice Manager

Cancer Care Centers Of South Texas
11.2003 - Current
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
  • Consulted with healthcare professionals on business decisions.
  • Trained interns and newly hired team members on office procedures and computer systems.
  • Ordered all office supplies and kept a check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
  • Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.

Business Office Manager

Cancer Care Centers Of South Texas
03.1998 - Current
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reduced operating expenses through diligent contract negotiations with suppliers, securing favorable terms without sacrificing quality or service standards.
  • Defined clear targets and objectives and communicated to other team members.
  • Utilized the company's accounting systems to review reports and prepare assessments.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enabled informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Contributed to a successful annual audit by preparing thorough documentation per regulatory requirements.
  • Maximized resource allocation by analyzing department budgets, and reallocating funds as necessary to support strategic objectives.
  • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.

Charge/Cash Entry

San Antonio Tumor And Blood
11.1982 - Current
  • Trained, supervised, and evaluated workers.
  • Audited customer files to verify medical necessity and satisfaction with coverage criteria.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Stayed current on the latest industry trends and advancements allowing for proactive adaptation of best practices within the medical office.
  • Oversaw office records and maintained strict document control.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Improved medical team collaboration by coordinating schedules, meetings, and conferences.
  • Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Oversaw appointment scheduling for clients and personnel.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
01.2008

Skills

  • Program Optimization
  • Performance Evaluation and Monitoring
  • Assignment Delegation
  • Training Management
  • Goal Setting
  • Strategic Planning
  • Business Growth Initiatives
  • Business Leadership
  • Process Improvement
  • Operations Management
  • Operational Efficiency

Accomplishments

  • Collaborated with teams of project managers and construction managers in the development of multiple cancer centers over the past 15 years.

Timeline

Director of Operations

Texas Oncology-San Antonio
01.2019 - Current

Practice Administrator

Texas Oncology-San Antonio
11.2006 - Current

Practice Manager

Cancer Care Centers Of South Texas
11.2003 - Current

Business Office Manager

Cancer Care Centers Of South Texas
03.1998 - Current

Charge/Cash Entry

San Antonio Tumor And Blood
11.1982 - Current

Bachelor of Science - Business Administration

University of Phoenix

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Becky Jorgensen