Rebecca Kiyabu

• Establishing and maintaining Guest Services.

• Held accountable for the operation of the store.

• Maximizing sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures.

• Accomplishments: Increased volume from $1.2 Million to $2 Million; Presidents Club number 27 out of 700+; and longest staff retention for this location.

• Oversaw and held accountable for the total operation of the store.

• Maximized sales and profitability by establishing and maintaining Guest Services and, controlling expenses.

• Held accountable for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.

• Accomplishments: successfully ran a costume only location which became the companies proto type for the following seasons in 2021; and collected the most donations for Children’s Hospital in the DFW area two years in a row.

• Promote a positive, collaborative environment and maintain our core values and policies
• Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
• Determine staffing requirements and oversee hiring, onboarding, and training of all team members
• Ensure daily operations are maintained as scheduled
• Respond to all business calls or emails within a timely manner
• Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
• Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
• Coach and develop team members to drive revenue, reduce cost and provide world class guest service
• Establish and maintain positive and successful vendor relations with staff at all locations
• Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
• Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
• Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location