Becky Klopchin
Grafton,VT
Summary
Dynamic and compassionate professional with a diverse background including roles at Michael White Contractors, Inc., and Bayada Hospice. Excelled in multitasking and compassionate care, significantly enhancing client satisfaction and operational efficiency. Skilled in documentation and teamwork, my adaptability and dedication to learning have consistently driven positive outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Contractors Assistant
Michael White Contractors, Inc.
Stockbridge, MA
01.2024 - 12.2024
- Received, sorted and delivered mail and faxes from clients and organized in terms of scaling priority.
- Assisted in developing job proposals and budgets for potential projects.
- Compiled data such as labor costs, material costs or estimated production timescales for jobs.
- Assisted in preparing change orders as needed for additional work or services requested by clients.
- Collaborated with contractors to ensure that customer requirements were met.
- Communicated effectively with team members, management staff, vendors and suppliers and customers.
- Reviewed purchase orders for accuracy, including pricing, terms, and quantities before sending them out to suppliers and vendors.
- Verified accuracy of invoices from vendors and subcontractors before submitting them for payment approval.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Organized and revised digital calendar to keep track of meetings and appointments with professionals.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Caregiver
Self
Weathersfield, VT
09.2018 - 12.2023
- I was a live-in caregiver for an elderly gentleman who suffered physical disabilities from a stroke.
- Improved patient outlook and daily living through compassionate care.
- Performed all housekeeping and property tasks.
- I drove the client to doctors' appointments and social outings.
- Contacted medical providers on behalf of the client to follow up on appointments.
- Organized oral medications for the client, following dosage and schedule requirements.
- Observed the client for changes in physical, emotional, mental, or behavioral condition, and injuries.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Completed routine maintenance and repair on all property equipment.
- Operated a variety of machinery and tools safely and efficiently.
Hospice Aide
Bayada Hospice
Brattleboro, VT
04.2019 - 05.2022
- Collaborated with multidisciplinary team members on various aspects of patient care including pain management strategies.
- Helped patients maintain dignity during difficult times.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Performed personal hygiene activities such as bathing, grooming, dressing and undressing and toileting assistance.
- Provided companionship and emotional support to patients and their families.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Office Manager
Jim Ballard's Auto Sales
Springfield, VT
03.2013 - 03.2019
- Maintained filing system for records, correspondence and other documents.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations, including greeting customers, answering questions, or directing them to the proper organizations.
- Contracted and sold vehicles to customers.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Scheduled and maintained vehicle servicing.
Medical Assistant
Rutland Free Clinic
Rutland, VT
07.2008 - 12.2012
- Assisted the Executive Director with fundraisers and community education.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients about medications, procedures, and physician's instructions. Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized patient charts before each day's clinic sessions began.
- Measured vital signs and took medical histories to prepare patients for examination.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Inspected equipment to ensure proper working order prior to use on patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Associate of Science - Human Services/Pre-Nursing
Community College of Vermont
Rutland, VTSkills
- Fast learner and eager to learn
- Excellent communication
- Extremely organized
- Reliability and punctuality
- Adaptability and flexibility
- Self motivation
- Teamwork and collaboration
- Multitasking
- Documentation
- Compassion and empathy
Dental History
- While employed at the Rutland Free Clinic, with the help of the Executive Director, I researched and organized a free dental program for Rutland County, as well as assisting the volunteer Dentists with patient care and procedures.
Timeline
Contractors Assistant
Michael White Contractors, Inc.
01.2024 - 12.2024
Hospice Aide
Bayada Hospice
04.2019 - 05.2022
Caregiver
Self
09.2018 - 12.2023
Office Manager
Jim Ballard's Auto Sales
03.2013 - 03.2019
Medical Assistant
Rutland Free Clinic
07.2008 - 12.2012
Associate of Science - Human Services/Pre-Nursing
Community College of Vermont
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