Summary
Overview
Work History
Education
Skills
Timeline
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Becky Lam

Houston

Summary

Successful operations manager with a proven track record of achievement in retail sales. Expert at attracting and retaining customers through strategic promotions and exceptional service. Highly skilled in managing fast-paced work environments, consistently delivering reliable and punctual performance. Committed to supporting the team and driving business success by taking on any task necessary. Possesses strong customer service skills and the ability to multitask effectively. Demonstrates leadership by hiring and guiding teams to meet and exceed business standards. Maintains operational excellence, ensuring successful inventory management year after year.

Overview

10
10
years of professional experience

Work History

Operations Manager

Ulta Beauty Inc.
12.2021 - Current
  • Conducted market analysis for informed decision-making and resource allocation.
  • Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
  • Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Promoted teamwork among associates through clear communication during the execution of floorsets, leading to successful outcomes consistently.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Merchandise Service Coordinator

Ulta Beauty Inc.
06.2021 - 12.2021
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Enhanced customer satisfaction by providing excellent service and promptly addressing inquiries.
  • Ensured compliance with company standards by conducting regular audits of merchandise displays and signage accuracy.
  • Played a key role in achieving sales targets through strategic planning, goal setting, and diligent execution of tasks assigned to the team members.
  • Established a proactive replenishment system by closely monitoring stock levels and sales trends, ensuring optimal product availability for customers.
  • Coordinated markdowns efficiently thereby achieving better sell-through rates for the business.
  • Managed workload efficiently, consistently meeting or exceeding daily shipping quotas while maintaining accuracy and speed.

Sales and Support Associate

Victoria's Secret
10.2018 - 06.2021
  • Redirected and overcame objections using exceptional communication skills and in-depth product knowledge
  • Worked with customers to explain product features, prices, and credit terms
  • Managed retail stock levels with expert handling of back-end inventory, keeping optimal levels to meet expected customer needs
  • Assisted customers with sales and service needs
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Stocked store shelves and end-caps with merchandise during down times
  • Explained promotions and special offers to customers
  • Promoted loyalty programs and store cards
  • Covered multiple store areas by cross-training in different roles
  • Rang up customer items quickly and accurately using POS system
  • Engaged customers with visually-appealing merchandise displays
  • Processed incoming trucks, unloading merchandise within timeframe

Sales Associate

Dillard's Inc.
02.2017 - 10.2018
  • Helped customers navigate store, complete sales and process returns
  • Explained promotions and special offers to customers
  • Located items for customers by checking sister stores and online options
  • Resolved customer concerns using strong communication and conflict management skills
  • Handled stressful situations professionally and multitasked with ease
  • Lifted, pushed, and pulled up to 25 pounds regularly
  • Managed multiple tasks simultaneously while meeting deadlines
  • Maintained a calm demeanor and managed issues professionally and according to company standards
  • Accomplished multiple tasks in a fast-paced environment
  • Developed customer base by delivering consistent customer service
  • Met or exceeded individual sales goals and key performance indicators (KPIs)

Fast Food Associate

McDonalds
03.2015 - 09.2016
  • Contributed to positive restaurant reputation by greeting and serving customers with professionalism
  • Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
  • Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas
  • Delivered orders promptly by assisting kitchen staff
  • Served fresh, delicious food within promised timeframes
  • Met all customer needs with fast, friendly and knowledgeable service
  • Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas

Education

Sophomore year - Kinesiology, Education

Lone Star College
Houston, Tx

High School Diploma -

Jersey Village High School
Jersey Village, Tx
06.2016

Skills

  • Sales reporting
  • Product promotion
  • Task prioritization
  • Planning
  • Recordkeeping
  • Multitasking
  • Time management
  • Critical thinking
  • Visual display installations
  • Stock replenishment
  • Product recovery
  • Visual merchandising
  • Written communication

Timeline

Operations Manager

Ulta Beauty Inc.
12.2021 - Current

Merchandise Service Coordinator

Ulta Beauty Inc.
06.2021 - 12.2021

Sales and Support Associate

Victoria's Secret
10.2018 - 06.2021

Sales Associate

Dillard's Inc.
02.2017 - 10.2018

Fast Food Associate

McDonalds
03.2015 - 09.2016

Sophomore year - Kinesiology, Education

Lone Star College

High School Diploma -

Jersey Village High School

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