Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rebecca Lamptey

Rockwall,TX

Summary

Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management. Excellent skills in recruiting, hiring, training and promoting staff members in the Multi-Family industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Operation Manager

The Village - Lincoln Property Company
Dallas, TX
02.2017 - Current
  • Responsible for 18 assets, 7268 units and over 60 employees.
  • Oversee the overall apartment operation including leasing, motivating, training and directivity staff, achieving the highest possible portfolio net operating income.
  • Worked directly with ownership to ensure goals were met.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Suggested corrective services to handle customer complaints.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Property Manager

The Village - Lincoln Property Company
Dallas, TX
08.2014 - 08.2018
  • Overseeing of all day to day operations including, leasing, customer service, maintenance capital improvements, financials, increased revenue, evictions and expense control.
  • Provided superior customer service and communication to our residents and prospects to enhance customer service and resident retention.
  • Developed, mentored and managed a high performing, cohesive team, including leasing, management and maintenance personnel.
  • Daily, weekly & monthly investor reports, along with tracking and evaluating advertising and sources of client traffic
  • Proven track record of achieving quickest new construction property in the region to hit goal occupancy in less than 10 months.
  • Certified Systems Trainer to train new hires on company Leasing Software.
  • Former Assistant Manager, Leasing Manager and Leasing Consultant, I am well diverse in all aspects of management, accounting and sales aspects necessary to successfully operate multiple assets.
  • AWARDS: Gold Medallion Award (2017) Manager of the year (2016), Assistant Manager of the Year (2015), Leasing Professional of the Year(2014) Super-Star Award(2013) E-Shop & Sales(2012-2013) Century Club(2012 & 2013)

Assistant Manager / Manager in Training

The Buckle
Dallas, TX
10.2009 - 02.2012
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Actively recruiting new talent for the store and conducting Interviews along with Marketing the brand throughout local area
  • Hiring, Training and Developing new teammates and Leaders through extensive Buckle training
  • Setting daily and weekly goals and strategies to complete each goal. Developed action plans to increase Guest Loyalty.
  • Educating, reviewing, scheduling, planning, merchandising, and leading the team to success through strong business ethics.
  • Tracking of all Departments and Growth within the Store while maintaining & growing the business by 5-10% each month.

Education

Bachelor of Arts - Interior Design

Fort Hays State University
Hays, KS
12.2007

Skills

  • Customer and Vendor Relations
  • Management Training & Development
  • Hiring and Onboarding
  • Administrative Management
  • Organizational Efficiency
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Business Leadership

Certification

  • IREM ARM Certification (Accredited Residential Manager)

Timeline

Regional Operation Manager

The Village - Lincoln Property Company
02.2017 - Current

Property Manager

The Village - Lincoln Property Company
08.2014 - 08.2018

Assistant Manager / Manager in Training

The Buckle
10.2009 - 02.2012

Bachelor of Arts - Interior Design

Fort Hays State University

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Rebecca Lamptey