Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Becky LeBlanc

New Iberia,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.

Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Overview

3
years of professional experience
2013
years of post-secondary education

Work History

B&L engine services
New Iberia, Louisiana

Customer /Customer/Customer Service Manager
06.2021 - 05.2024

Job overview

  • Managed customer service team, ensuring effective communication and support.
  • Developed training programs to enhance staff skills and knowledge.
  • Resolved customer complaints swiftly, maintaining satisfaction and loyalty.
  • Inventory and stocking

Outboard repair
New Iberia, LA

Shop Helper
07.2023 - 12.2023

Job overview

  • Assisted technicians in repairing outboard motors and related equipment.
  • Organized tools and materials for efficient workspace management.
  • Maintained cleanliness and safety standards in the repair shop.

Avex Flight Support
New Iberia, Louisiana

Helper
03.2022 - 06.2022

Job overview

  • Assisted with loading and unloading aircraft cargo efficiently.
  • Supported ground crew in pre-flight checks and preparations.
  • Maintained cleanliness and organization of workspaces and equipment.

Education

Baton Rouge Community College
Baton Rouge, LA

Drafting & Design from Engineer Aid 1 &2
01.2013 - 05.2013

University Overview

Sowela Community College
Lake Charles, LA

from Business
05.2013 - 12.2013

University Overview

High School Equivalent Dipolma
Baton Rouge, LA

University Overview

Skills

  • Customer service management
  • Training program development
  • Complaint resolution
  • Team leadership

References

References
References available upon request.

Timeline

Shop Helper
Outboard repair
07.2023 - 12.2023
Helper
Avex Flight Support
03.2022 - 06.2022
Customer /Customer/Customer Service Manager
B&L engine services
06.2021 - 05.2024
Sowela Community College
from Business
05.2013 - 12.2013
Baton Rouge Community College
Drafting & Design from Engineer Aid 1 &2
01.2013 - 05.2013
High School Equivalent Dipolma
10.2011