Becky Lipps
Harrison,OH
Summary
Experienced customer service professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Teller Supervisor
Union Savings Bank
04.2022 - Current
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Universal Banker
WesBanco Bank
04.2020 - 04.2022
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Customer Service Rep
Baker Insurance
09.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teller Supervisor
Cincinnati Federal
02.2018 - 09.2018
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained friendly and professional customer interactions.
Teller Supervisor
Cheviot Savings Bank
08.2002 - 02.2018
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Teller
Harrison Building and Loan
08.1997 - 08.2002
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Secretarial and Accounting Degree -
Diamond Oaks Vocational School
Diploma -
Oak Hills High School
Skills
- Customer Engagement
- Cash Handling
- Troubleshooting
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Account Updating
- Information Security
Timeline
Teller Supervisor
Union Savings Bank
04.2022 - Current
Universal Banker
WesBanco Bank
04.2020 - 04.2022
Customer Service Rep
Baker Insurance
09.2018 - 03.2020
Teller Supervisor
Cincinnati Federal
02.2018 - 09.2018
Teller Supervisor
Cheviot Savings Bank
08.2002 - 02.2018
Teller
Harrison Building and Loan
08.1997 - 08.2002
Secretarial and Accounting Degree -
Diamond Oaks Vocational School
Diploma -
Oak Hills High School
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