Becky Long

• Provided customer care to clients
• Managed email/inboxes
• Managed podcast bookings
• Personal Assistant tasks
• Coordinated events and worked on ad hoc projects.
• Managed CRM systems
• Social Media
• Proofreading/editing
• Created invoices/billing.
• Managed calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.

I have been a top rated freelancer on Upwork since 2008. Please view my profile and client reviews here https://www.upwork.com/freelancers/beckyl4

• Manged customer service through live chat, phone, email, and social media
• Created SOPs and FAQs
• Hired, trained and managed teams
• Social Media community management
• Managed inventory
• Worked with suppliers and shippers
• Bookkeeping
• Scheduling and calendar management
• Content creation
• Proofreading/editing
• Mystery shopping
• Research
• Data Entry
• Marketing

• Responded to customer requests for products, services, and company information through live chat.
• Processed returns, refunds, cancellations and warranty issues.
• Customer education
• Troubleshooting
• Managed multiple incoming chats.
• Met guidelines for service level and response time.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved customer inquiries and complaints quickly.

• Resolved problems, improved operations and provided exceptional service through Live Chat.
• Educated customers about products, payment processing and support policies and procedures.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.

• Provided customer service to a growing startup and helped grow the company through excellent customer service and reviews.
• Hired and trained a team of qualified customer service representatives.
• Supervised employees and assessed performances to determine training needs.
• Created FAQs, SOPs and training documents.
• Communicated with warehouse and drop-shippers to update orders and ensure all orders are shipped.
• Fraud prevention
• Collaborated with management teams to improve customer service processes and support structures.
• Kept accurate records to document customer service actions and discussions.
• Took ownership of customer issues and followed problems through to resolution.

• Ensured all emails were responded to within 24 hours.
• Responsible for bringing site problems to corporate office.
• Prepared weekly and month end reports.
• Coordinated with distributors.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Identified and communicated customer needs to supply chain and quality teams.