Becky Lowe

Columbian Financial Group

02.2001 - Current

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Met customer call guidelines for service levels, handle time and productivity.
Promoted superior experience by addressing