Becky Ludlow
American Red Cross
Eagle Mountain,UT
1
Certification
11
years of professional experience
I am a driven professional with over 10 years of experience. I possess excellent organization, time management and customer relations skills. I am consistently seeking avenues to engage customers, inspire team members, and galvanize brand images around strategy and vision. Before sales, I worked with troubled youth for ten years. From detention centers to wilderness therapy.
Work History
Phlebotomist Instructor
1 Year 1 Month- Developed phlebotomy curriculum aligned with venipuncture standards, specimen handling, and infection control requirements.
- Instructed trainees on blood collection techniques, safety protocols, and proper patient identification procedures.
- Evaluated student competency through practical demonstrations, written assessments, and direct observation.
- Coached learners on specimen labeling, transport procedures, and documentation accuracy.
Counselor
1 Year- Supported adolescents in navigating challenges related to identity development, peer pressure management, and academic stress through individual counseling sessions
Teaching Assistant
9 Months- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organized books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helping with grading assignments and texts, providing constructive feedback to students based on results.
Customer Service Representative
8 Months- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquires, complaints and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquires.
- Navigated multiple systems to identify the source of the issue.
Phlebotomist
11 Months- Set up blood drive. Preparing patients before drawing blood. Explaining blood draw procedures to patients and answering any questions about the process. Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes. Helping nervous or frightened patients remain calm during blood draws. Take down blood drive.
Point Of Sale Associate
4 Years 10 Months- Stayed up to date on current item discounts to support promotions. Assisted customers to find appropriate products, answered product questions and provided product solutions. Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs. Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales. Drove sales and add-on purchases by promoting specific item options to customers.
Education
Bachelor of Arts - Music
Skills
Conflict Management
Teaching
tutoring
and Team leadership
Mentoring
Patient Care
Customer and Personal Service
Venipuncture
Phlebotomy
Coordination
Personnel and Human Resources
Complex Problem Solving
Administration and Management
Strong attention to detail
Certification
CPR Certification
Timeline
Phlebotomist Instructor
American Red Cross
09.2025 - CurrentRead More
Counselor
Safeguard-Lehi
01.2024 - 01.2025Read More
Teaching Assistant
Lakeview Academy-Saratoga Springs
11.2022 - 08.2023Read More
Customer Service Representative
CSS CORP-Lehi
03.2022 - 11.2022Read More
Phlebotomist
American Red Cross-Murray
02.2021 - 01.2022Read More
Point Of Sale Associate
Shapiro Travel Shop-Murray
05.2015 - 03.2020Read More
Westminster College
Bachelor of Arts from Music
Read More