Rebecca Maker
Swansea,SC
Overview
18
18
years of professional experience
Work History
Sales Associate Key Holder
Dollar General Market
06.2023 - Current
Patient Registration Specialist
Lakeland Surgical & Diagnostic Center
Lakeland, FL
09.2009 - 09.2010
- Managed patient registration process, ensuring accuracy of demographic and insurance information
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
Health Information Analysts
Lakeland Surgical & Diagnostic Center
Lakeland, FL
08.2007 - 09.2009
- Analyzed health data to identify trends and support decision-making processes.
- Developed and maintained databases for accurate health information management.
- Streamlined workflows to improve efficiency in data processing tasks.
- Enhanced data accuracy by conducting thorough audits of health records and identifying discrepancies.
- Maintained a high level of data integrity by staying current on industry best practices, participating in relevant professional associations, and attending conferences or training sessions as needed.
- Provided support for healthcare professionals by ensuring timely and accurate delivery of patient information.
- Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge on relevant laws, policies, and best practices.
- Conducted comprehensive medical record reviews to ensure completeness, accuracy, and compliance with regulatory requirements.
- Conducted regular audits of health records to ensure integrity and confidentiality compliance.
- Collaborated with healthcare teams to ensure compliance with data regulations.
- Used variety of indices, classification systems, and storage retrieval systems to organize medical records.
- Used medical center hardware and software to produce required reports.
Timeline
Sales Associate Key Holder
Dollar General Market
06.2023 - Current
Patient Registration Specialist
Lakeland Surgical & Diagnostic Center
09.2009 - 09.2010
Health Information Analysts
Lakeland Surgical & Diagnostic Center
08.2007 - 09.2009