Becky Makris
Bloomington,IN
Summary
- Exceptional problem solving and organizational skills. Gifted at working with all types of customers. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IU Health Urgent Care
Bloomington, IN
10.2021 - Current
- Successfully manage high-stress circumstances with professionalism and composure.
- Demonstrate exceptional problem-solving and communication skills.
- Enhance team performance by providing guidance to new employees on procedures and policies.
- Communicate effectively with patients, families, physicians and other healthcare professionals.
- Provide excellent administrative and customer service to ensure smooth patient and work flows.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Seamstress
UpCycled Interiors
Fortville , IN
03.2019 - Current
- Head seamstress for for furniture Upholstery projects.
- Coordinate and successfully complete projects to meet production schedule
- Assist customers with fabric selections and project design
Drug and Alcohol Testing Technician
Crossroads Testing, INC
Bloomington, IN
03.2018 - 12.2023
- Scheduled and managed the collection of drug and alcohol samples for both DOT and Non DOT random testing as well as post-accident and pre-employment screenings
- Tested and calibrated instruments to ensure accurate and reliable data
- Maintained compliance with federal standards for administering employee drug tests.
Education
Bachelor of Arts - General Studies
Indiana University Bloomington
Bloomington, IN08-1994
Skills
- Excellent communication skills
- Scheduling and patient flow
- Remaining calm and efficient under stress
- Complaint and conflict resolution
- Critical Thinking and problem solving
- Escalation management
- Professional telephone demeanor
- Medical terminology knowledge
References
References available upon request.
Timeline
Customer Service Representative
IU Health Urgent Care
10.2021 - Current
Seamstress
UpCycled Interiors
03.2019 - Current
Drug and Alcohol Testing Technician
Crossroads Testing, INC
03.2018 - 12.2023
Bachelor of Arts - General Studies
Indiana University Bloomington
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