Becky Malicki
Litchfield,Ohio
Summary
Strong customer advocate with extensive experience in Customer Service, Sales, and Project Management. Embraces the ability to transform a passion for customers into phenomenal service and sales. An outcome-oriented individual with strong ability to self-identify opportunities, overcome obstacles, and build lasting customer relationships.
Overview
20
20
years of professional experience
Work History
Customer Service & Inside Sales Manager
Presrite Corporation
06.2016 - 03.2024
- Managed all aspects of high-profile accounts from high level negotiations to daily needs; demonstrates ability to handle all facets of account management
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Collaborated with cross-functional teams to develop targeted marketing campaigns that drove lead generation and conversion rates.
- Updated accounts and maintained long-term relationships with clients.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Coordinated activities and projects to plan sales department operations and meet timelines.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Analyzed customer requirements and provided customized logistics solutions.
- Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
Customer Service & Inside Sales
Schaffner
11.2012 - 05.2016
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with cross-functional teams to develop comprehensive sales plans and achieve organizational goals.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless information sharing across departments.
- Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Addressed each customers' needs and wants to recommend suitable product options.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Ensured timely payments from clients through effective communication and proactive followups.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
Customer Service Manager & Inside Sales
ENPAC, LLC
04.2004 - 10.2011
- Presented [Product or Service] features to diverse audiences, applying consultative sales techniques to secure new contracts.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Worked closely with other departments to promote products and marketing campaigns.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Expanded brand and marketing strategies by planning strategic events.
- Negotiated prices, terms of sales and service agreements.
- Negotiated transportation and logistics contracts to reduce shipping costs.
Education
Bachelor of Arts and Science -
Bowling Green State University
Bowling Green, Ohio05.1998
Skills
- Competent in Microsoft Office
- Proficient in CRM softwear
- Account Management
- Customer Service Management
- Customer Relationship Building
- Reliable and possesses ability to work independently or with a team
- Shipping and Receiving Oversight
- Excellent Communication
- Strong Written & Verbal Communication
Timeline
Customer Service & Inside Sales Manager
Presrite Corporation
06.2016 - 03.2024
Customer Service & Inside Sales
Schaffner
11.2012 - 05.2016
Customer Service Manager & Inside Sales
ENPAC, LLC
04.2004 - 10.2011
Bachelor of Arts and Science -
Bowling Green State University
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