Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Becky Martinez

Aransas Pass,TX

Summary

Dynamic manager with a proven track record at Holiday Inn Express and Suites, excelling in customer service and team leadership. Enhanced guest satisfaction through effective complaint resolution and staff training, achieving consistently high ratings. Skilled in operations management and documentation, driving efficiency and productivity in fast-paced environments.

Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

14
14
years of professional experience

Work History

Manager

Wendys Restaurant
04.2023 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Hotel Manager

Holiday Inn Express and Suites
01.2019 - 12.2023
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.

Administrative Assistant

Ironman Staffing
09.2013 - 08.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Janitorial Supervisor

Gulf Marine Fabricators
01.2011 - 08.2017
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.

Education

High School Diploma -

Ingleside High School
Ingleside, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Payroll
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Operations management
  • Project management
  • Shift scheduling
  • Sales management
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Manager

Wendys Restaurant
04.2023 - 10.2024

Hotel Manager

Holiday Inn Express and Suites
01.2019 - 12.2023

Administrative Assistant

Ironman Staffing
09.2013 - 08.2017

Janitorial Supervisor

Gulf Marine Fabricators
01.2011 - 08.2017

High School Diploma -

Ingleside High School

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Becky Martinez