Becky Masoner
Benton,AR
Summary
Energetic individual with a proven track record who is equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Office Manager
Saline Co Waterworks
Bryant, AR
09.2018 - Current
- Established office guidelines and practices
- Contributed to the development of financial statements
- Oversaw team personnel, coordinated timetables and assigned responsibilities
General Manager
McDonald's
Benton, AR
01.1985 - 07.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
High School Diploma -
Bauxite High School
Bauxite, AR07-1993
Skills
- Operations Management
- Customer Service
- Staff hiring
- Employee Supervision
- Excellent multi-tasking ability
- Report Writing
Certification
- McDonalds Corparate
References
References available upon request.
Timeline
Office Manager
Saline Co Waterworks
09.2018 - Current
General Manager
McDonald's
01.1985 - 07.2018
High School Diploma -
Bauxite High School
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