Summary
Overview
Work History
Skills
Timeline
Generic

Becky Nordhues

McLean,NE

Summary

Talented hr leader with several-year career overseeing human resources operations, including employee relations. Forward-thinking while focused on driving positive company culture. Offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

28
28
years of professional experience

Work History

Norfolk Motor Company
Norfolk, NE
09.2012 - Current
  • Ensured compliance with all state and federal employment laws including wage and hour regulations.
  • Assisted in the development of policies related to human resources management.
  • Responded promptly to employee inquiries about policies or procedures.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
  • Drafted job descriptions based on current roles within the organization.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Developed processes for onboarding new hires into the organization's culture.
  • Coordinated workers' compensation insurance and managed claims.
  • Created and updated personnel files by entering information in HRIS.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Held exit interviews and documented information discussed with employees.
  • Scheduled meetings with employees to address concerns and grievances.
  • Provided administrative support to staff members, including scheduling meetings and events.
  • Handled incoming calls, emails, and other correspondence from clients and vendors.
  • Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
  • Coordinated special events such as conferences, seminars, receptions.
  • Consulted with professionals to gather bids and complete employee benefits renewal.
  • Administered and updated database to manage payroll, employee benefits, and staff time.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Managed daily operations within the business office, ensuring efficient workflow and productivity.

Account Manager

StaffCo
Norfolk, NE
02.2012 - 09.2012
  • Ensured compliance with applicable laws such as equal opportunity regulations during the recruiting process.
  • Responded promptly to inquiries from applicants regarding job openings or application status.
  • Developed relationships with external recruiters and other organizations.
  • Reviewed resumes and applications for accuracy and completeness.
  • Conducted interviews with potential employees in order to assess their skills and qualifications.
  • Assisted with the onboarding process by providing new hire orientation materials.
  • Maintained up-to-date records of applicants' data in applicant tracking systems.

Customer Service Cashier

Shopko Stores Operating Co. LLC
Norfolk, NE
02.2010 - 02.2012
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Operated cash registers to process payments for goods and services.

Mary Kay Sales Director

Self employed - Mary Kay Cosmetics
McLean, NE
05.1996 - 02.2012
  • Implemented best practices for lead generation initiatives including cold calling campaigns.
  • Developed incentive programs to motivate staff towards achieving set targets.
  • Organized trade shows, conferences and other events geared towards increasing brand awareness.
  • Created, maintained and evaluated customer databases in order to maximize sales opportunities.
  • Presented sales proposals to prospective customers to build new opportunities.
  • Coordinated action plans for sales team to penetrate new markets.
  • Coached and mentored team members to build sales and negotiation skills.

Owner/Operator Florist

Broadway Design & Floral
Randolph , NE
06.2007 - 02.2010
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Created floral designs with fresh and silk flowers for special occasions such as weddings, funerals, and holidays.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Maintained detailed records of customer orders and invoices.
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.

Office Manager

Kooi Communications
Norfolk, NE
08.2005 - 02.2008
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Researched and responded to inquiries from vendors regarding invoice status or payment issues.
  • Maintained accounts payable files and records in an organized manner.

Skills

  • Employee Relations and Engagement
  • Human Resources
  • Policy Enforcement
  • Customer Service
  • Payroll
  • Event Coordination
  • Presentations and public speaking
  • Sales Presentations

Timeline

Norfolk Motor Company
09.2012 - Current

Account Manager

StaffCo
02.2012 - 09.2012

Customer Service Cashier

Shopko Stores Operating Co. LLC
02.2010 - 02.2012

Owner/Operator Florist

Broadway Design & Floral
06.2007 - 02.2010

Office Manager

Kooi Communications
08.2005 - 02.2008

Mary Kay Sales Director

Self employed - Mary Kay Cosmetics
05.1996 - 02.2012

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Becky Nordhues