Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rebecca Norwood

Gainesville,TX

Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and a desire to go beyond to exceed company expectations. Self motivated administrated professional with efficacy driven approach to handling customers needs. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Logistics Manager

Harbor Freight Tools USA
Gainesville, TX
01.2021 - Current
  • Drive For Results Uses data to set priorities and translates goals into action plans Consistently pushes self and others for results Manages internal and external communications Developing Direct Reports and Others Is a people builder Provides challenging and stretching tasks and assignments Holds frequent development discussions Motivating Others Creates a climate in which people want to do their best Motivates and inspires direct reports and teams Makes each individual feel their work is important Managing and Measuring Work Clearly assigns responsibility for tasks and decisions Sets clear and measurable objectives Monitors process, progress, and results and provides effective feedback Decision Quality Makes good decisions based upon a mixture of analysis, experience, judgment.Customer Focus Uses good judgement and acts with teams and customers in mind Understands and teaches how operational execution directly affects the customer experience Establishes and maintains relationships with customers and Associates through respectful and effective communication

Store Manager

Stage Stores
Gainesville, TX
06.2017 - 06.2021
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Education

Medical Billing - Medical Billing

Purdue University - North Central
Westville, IN
05-2020

Skills

  • Complaint Resolution
  • Call Handling
  • Report Preparation
  • Data Entry
  • Customer Relationship Management
  • Interpersonal Skills
  • Customer Communications
  • Strong Communication
  • Leadership development
  • Flexible
  • Detail oriented

Affiliations

  • Gardening
  • Swimming
  • Reading

Timeline

Logistics Manager

Harbor Freight Tools USA
01.2021 - Current

Store Manager

Stage Stores
06.2017 - 06.2021

Medical Billing - Medical Billing

Purdue University - North Central

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Rebecca Norwood