Becky Olson
Albert Lea,MN
Summary
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
Night Auditor
Country Inn and Suites By Radisson
07.2020 - 12.2024
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Trained new front desk employees on night audit processes and procedures
- Maintained strict confidentiality of guest information in accordance with privacy regulations
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift
Direct Support Professional
CREST SERVICES
05.2015 - 02.2020
- My job was to take care of 28 clients which were in 7 waiver homes
- I prepped meals, passed medication, took them to doctor's appointments, did laundry, cleaned the house, gave bath's if necessary
- I had to get help get them off to work as well
- I had been employee of the month Jan & Feb 2019
Night Auditor
La Quinta Inns & Suites
07.2012 - 12.2014
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
- Balanced cash drawers and completed end-of-day accounting procedures accurately
- Maintained strict confidentiality of guest information in accordance with privacy regulations
- Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
- Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
- Coordinated with maintenance personnel to address any facility issues that arose during the night shift
Skills
Hotel Experience
Cash register
Night Audit
Hospitality
Cash handling
Computer skills
Cleaning Experience
Experience Administering Injections
Guest Services
Meal Preparation
- Home Care
Communication skills
Customer Service
- Autism Experience
Phone etiquette
Office experience
Typing
- Caregiving
Computer operation
- Cooking
- Laundry
- Working with people with developmental disabilities
Customer support
Food Preparation
Hospitality Experience
- Vital Signs
- Developmental Disabilities Experience
- Patient Care
- Home health
- Medication Administration
Guest relations
Front Desk
- Direct support
- Administrative experience
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- Balancing transactions
- End-of-day processes
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Reservations
- Guest services
- Account balancing
- Time management
- Customer service
- Night audit procedures
- Reception management
- Posting charges
- Credit and cash payments
- Charge posting
- Safety and security procedures
- Auditing techniques
- Daily reporting
- Policy compliance
- Complaint resolution
- Registration processing
- Facility maintenance monitoring
- Complaints management
- Processing registrations
- Inventory oversight
- Hospitality service expertise
- Reservation processing
- Reservation management
- Wake-up calls
- Oral and written communications
- Audit reporting
- Analytical thinking
- Performance tracking
- Lobby housekeeping
- Supply replenishment
- Clerical duties
- Conflict mediation
- Administrative support
- Mail and packages
- Payment oversight
- Daily transactions review
- Drawer closing protocols
- Conference room set up
- Verbal and written communication
- Transaction auditing
- Overseeing front desk
- Registration assistance
- Concierge assistance
- Front desk monitoring
- Light maintenance duties
- Room charges
- Conflict/issue documentation
- Checking guests in and out
- Room inventory
- Performing wake-up calls
- Account audits
- Managing reception
Certification
Driver's license
Additional Information
I have 40 years of customer service experience. I have worked in many roles during this time, including the following: fast food, restaurant, retail, call center, event center and hotel front desk.
Timeline
Night Auditor
Country Inn and Suites By Radisson
07.2020 - 12.2024
Direct Support Professional
CREST SERVICES
05.2015 - 02.2020
Night Auditor
La Quinta Inns & Suites
07.2012 - 12.2014
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