Experienced Program Manager skilled in managing functional operations and projects that brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating and managing projects and programs to impactful success. Expertise in training analysis, outcome measurement in key performance indicators, development and standardization, and advanced understanding of organizational strategy building. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand while building and executing training content and resources and continue to analyze those programs for improvement in program outcomes.
Hi, I’m
Becky Overstreet
Issaquah,United States
Summary
Overview
10
years of professional experience
Work History
Tesla
Program Manager, Regional Sales & DeliveryTraining
06.2023 - Current
Job overview
- Sole Program Manager that constructed and launched successful pilot of sales training team that, in first 6 months after program launch, order conversion rate was boosted across North America sales 5x.
- Manage and supervise administrative and daily program operations for over 25 Regional Sales Trainers across North America market.
- Improved program efficiency for scalability and implemented time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coach team trainers on best practices and sales strategies to accomplish challenging goals.
- Collaborate with business leadership to set priorities based on learning needs, available resources, and potential risks.
- Measure program impact through Key Performance Indicators that drive sales growth and impact behavioral training needs
Tesla
Learning and Development Partner, Sales & Delivery
01.2023 - 07.2023
Job overview
- Partnered within the business to determine training content and resource needs that were then executed across North America.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Developed and implemented strategies to enhance partner relations.
- Evaluated productivity and quality of service and made recommendations for improvement to reach the firm's short-term and long-term goals.
- Liaised between partners and internal stakeholders to resolve conflicts.
- Trained and mentored 5 new personnel hired to fulfill various roles
Tesla
Tesla Sales & Delivery Advisor and Trainer
12.2019 - 01.2023
Job overview
- Built and executed training and onboarding content for the NW region
- Was the #2 Sales Advisor in 2021 before a change of focus in the business
- Became a multiplier of sales behaviors, making the NW #1 Region in North America
- Built and maintained relationships with clients to provide ongoing support.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Blue Tiger Coffee
Territory Sales Manager
01.2018 - 02.2020
Job overview
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Drove team revenue totals by bringing in top sales numbers.
Ally Commerce
Sales Manager
2 2016 - 10 2016
Job overview
- Partnered with c level executives to increase business profitability
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Market Leader/ Trulia
Account Executive
02.2014 - 05.2015
Job overview
- Was in top performing 20% of business
- Built and strengthened relationships with new and existing customers to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
Education
City University of SeattleSeattle, WA
Bachelor of Arts from Project Management
06.2034
University Overview
Bellevue CollegeBellevue, WA
Associate of Arts from Business Management
06.2013
University Overview
Skills
- Training Needs Analysis
- Training & Development
- Sales & Delivery Operations
- Project Planning
- Onboarding
- Business-minded
- Goal Oriented
- Performance monitoring & evaluation
- Stakeholder Management
- Customer and personnel training
- Strategic planning
- Data analysis
- Team Leadership
- Change Management
- Time Management
- Critical Thinking
- Business Acumen
- Program Leadership
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Timeline
Program Manager, Regional Sales & DeliveryTraining
Tesla
06.2023 - Current
Learning and Development Partner, Sales & Delivery
Tesla
01.2023 - 07.2023
Tesla Sales & Delivery Advisor and Trainer
Tesla
12.2019 - 01.2023
Territory Sales Manager
Blue Tiger Coffee
01.2018 - 02.2020
Account Executive
Market Leader/ Trulia
02.2014 - 05.2015
Sales Manager
Ally Commerce
2 2016 - 10 2016
City University of Seattle
Bachelor of Arts from Project Management
Bellevue College
Associate of Arts from Business Management
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