Rebecca Paquin
Zuni ,NM
Summary
Accomplished Account Executive and Customer Experience Coordinator with a proven track record at Amigo CDJR and The Gallup Independent Co. Expert in CRM software and cross-functional coordination, enhancing client relationships and streamlining financial processes. Achieved significant improvements in customer satisfaction and operational efficiency through effective training, coaching, and innovative problem-solving.
Overview
14
14
years of professional experience
Work History
Customer Experience Coordinator
Amigo CDJR
02.2022 - 05.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Account Executive - Payables and Receivables
The Gallup Independent Co.
01.2010 - 02.2022
- Input financial data and produced reports using AS400 ,EXCEL, WORD.
- Maintained records by imaging invoices, debits, and credits.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Assisted in annual budget preparation by providing timely and accurate account balance information to the finance department.
- Implemented policies to maintain the confidentiality of sensitive financial information, ensuring compliance with industry regulations.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
- Provided support during audits by gathering requested documentation and answering questions from external auditors.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
Education
High School Diploma -
Gallup Central High School
Gallup, NM05.2007
Skills
- CRM software proficiency
- Cross-functional coordination
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Promotions understanding
Timeline
Customer Experience Coordinator
Amigo CDJR
02.2022 - 05.2024
Account Executive - Payables and Receivables
The Gallup Independent Co.
01.2010 - 02.2022
High School Diploma -
Gallup Central High School
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