Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Becky Peal

2325 Fairmont Way,NV

Summary

Dynamic Slot Performance Manager with a proven track record at Slotworld Casino, enhancing team efficiency through tailored training and KPI tracking. Skilled in electrical troubleshooting and fostering collaboration, I drive continuous improvement initiatives while ensuring exceptional guest service and accountability across departments. Committed to optimizing performance and achieving organizational goals.

Overview

29
29
years of professional experience

Work History

Slot Technician

Slotworld Casino
09.2006 - Current
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
  • Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
  • Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.

Slot Performance Manager

Slotworld Casino
09.2006 - 10.2017
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.
  • Implemented customized coaching plans for individual team members, empowering them to reach their full potential.
  • Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
  • Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
  • Leveraged analytical tools to provide insight and enhance performance.
  • Worked with technical resources to conduct root cause analysis and prevent future issues.
  • Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
  • Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
  • Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
  • Cultivated strong relationships with key stakeholders, ensuring effective communication across all levels of the organization.

Slot Technician Manager

Horse Shoe Casino
04.1996 - 09.2005
  • Played an integral role in new product rollouts, ensuring seamless integration into existing systems.
  • Maintained accurate records of all service requests, completed tasks, and ongoing projects for easy reference and reporting purposes.
  • Continuously updated knowledge base by studying industry advances in gaming technology to stay ahead of competitors.
  • Enhanced slot machine functionality by conducting regular maintenance and repairs.
  • Consistently met departmental objectives by setting clear expectations and monitoring progress within the team.
  • Reduced downtime with proactive identification and resolution of potential mechanical issues.
  • Increased team efficiency by providing comprehensive training to junior technicians.
  • Strengthened communication between departments, serving as a liaison between the technician team and casino management.
  • Ensured regulatory compliance by performing routine inspections on all slot machines.
  • Demonstrated exceptional leadership skills while overseeing daily operations within the Slot Technician Department.
  • Fostered a safe working environment by adhering to industry safety standards and protocols.
  • Streamlined repair process, maintaining an organized inventory of spare parts and tools.
  • Optimized slot machine performance through thorough cleaning and preventative maintenance tasks.
  • Maximized machine uptime by swiftly addressing all reported malfunctions.
  • Implemented cost-saving measures through diligent analysis of repair expenses and vendor contracts.
  • Collaborated with fellow supervisors to develop best practices for efficient technician workflow.
  • Assisted management in strategic decision-making, providing detailed reports on machine performance metrics and trends.
  • Achieved operational excellence, effectively managing a team of skilled slot technicians under tight deadlines.
  • Conducted routine inspections to verify compliance with gaming control.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Created and maintained daily and weekly reports for upper management.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Managed efficient teams of up to 3 employees.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Wrote technical reports and developed graphs, schematics and charts to describe and illustrate system operating characteristics, malfunctions and functional limitations.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06-1975

Skills

  • Electrical troubleshooting
  • Guest service
  • Hand tool expertise
  • Machine maintenance
  • Hardware installation
  • Responsible alcohol service
  • Diagnostic skills
  • Circuit analysis
  • Software configuration
  • Service requests
  • Electromechanical systems
  • Soldering proficiency
  • Gaming regulations
  • Maintenance and repair
  • Preventative maintenance
  • Jackpot payouts
  • Technical repair
  • Slot machine expertise
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Hand and power tools
  • Attention to detail
  • Problem-solving abilities
  • Payout monitoring
  • Multitasking
  • Multitasking ability
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Machine operation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Guest services management
  • Money handling
  • Decision-making
  • Customer engagement
  • Guest services
  • Hospitality background
  • Relationship building
  • Installations and repairs

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25 staff members.
  • Achieved Results through effectively helping with specific tasks.
  • Resolved product issue through consumer testing.

Languages

English

Timeline

Slot Technician

Slotworld Casino
09.2006 - Current

Slot Performance Manager

Slotworld Casino
09.2006 - 10.2017

Slot Technician Manager

Horse Shoe Casino
04.1996 - 09.2005

High School Diploma -

Royal High School

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Becky Peal