Open To Work
Becky Price
collection agent
10138 Steele Rd,KS
Work Preference
Summary
Dedicated and detail-oriented debt collection agent experienced in collections processing and customer relationship management. Known for strategic negotiation and empathetic communication, ready to drive optimal recovery outcomes and improve client satisfaction.
Overview
36
36
years of professional experience
Work History
Debt Collection Agent
MTFSAuthority
Olathe, KS
06.2009 - 05.2026
- Administered collections operations for delinquent accounts, maintaining strict compliance with applicable regulations and organizational policies.
- Managed collections processes for delinquent accounts, ensuring compliance with regulations and company policies.
- Fostered customer trust through empathetic communication and effective problem-solving to achieve equitable outcomes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Developed and implemented customized payment plans, achieving optimal debt collection outcomes through strategic negotiation.
- Utilized strong negotiation skills and comprehensive account management to consistently exceed monthly performance targets.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Guided junior agents through effective negotiation techniques and customer engagement practices to foster professional growth.
Customer Service
Carquest Auto Sales
Shawnee, KS
06.1990 - 01.2009
- Executed exceptional customer service strategies to enhance company reputation.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established and maintained positive client relationships through dedicated service and support.
Education
High School Diploma -
Washinton Highh School
Kansas City KansasSkills
- Collections management
- Skip tracing
- Payment processing
- Account management
- Debt negotiation
- Credit adjustments
- Debt management
Timeline
Debt Collection Agent
MTFSAuthority
06.2009 - 05.2026
Customer Service
Carquest Auto Sales
06.1990 - 01.2009
High School Diploma -
Washinton Highh School